We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
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Going departing after
|Ticket office opening hours||Saturday: 08:00 to 16:00 Sunday: Closed|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
In the event of engineering the bus/coach will collect from: The public service bus stop outside station entrance.
|Acocks Green station customer services||
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Acocks Green is accredited by the Secure Station Scheme**
|Lounge opening hours|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||0800 024 8998 (Next Generation Text: 18001 0800 024 8998)|
|Customer help points available|
|Customer help points information||
On Platform and in Car Park
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
|Staff help opening times||Saturday: 08:00 to 16:00|
|Accessible ticket machines|
|Accessible ticket office counter|
|Accessible ticket office counter information||
|Ramp for train access|
Accessible taxis are not available
|Accessible public pay phones||
Public telephones are not accessible
|National key toilets|
|Step free access coverage||
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
|Impaired mobility set down|
Pick up in car park only
|Station Car Park|
|Operator||Network West Midlands|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Stands, Lockers|
|Storage location||On platform|
|Taxi rank available|
|Taxi rank information||
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