We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
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|Ticket office information||
Outside station near ticket office entrance
|Ticket office opening hours||Monday to Friday: 06:20 to 21:18 Saturday: 06:20 to 21:18 Sunday: 07:35 to 18:55|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Station Forecourt by bus station
|Aldershot station customer services||
Please contact our Customer Services Department on 0345 6000 650
|Lost property||Monday to Friday: 07:30 to 19:00|
|Lost property contact details||
|Lounge opening hours|
|Waiting room information||
Platforms 1 & 2/3. Waiting rooms are heated and seating complies with the Joint Code of Practice. All waiting rooms have step-free access.
|Refreshment facilities information||
Vending machines on platform 1 and another on platform 2/3 that offer chocolates, soft drinks and water. There is also a coffee shop (coffee bean) in front of the station that sells hot and cold drinks, pastries, snacks and hot sandwiches.
|Toilets information||The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: firstname.lastname@example.org.|
|Pay phone||Cards and coins|
|Tourist information office|
|Bureau de change|
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - until 23:55 Monday to Saturday, and 23:00 Sunday. Please make yourself known to staff at the Ticket Gateline. After 23:55 (23:00 Sundays) please wait by the Assisted Boarding Point on the platform/s and boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Meeting point for assistance - gateline. Assisted Boarding Point on platforms after staffing hours.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day
|Helpline contact details||0800 5282100|
|Customer help points available|
|Customer help points information||
Customer Help points are located on every platform
|Staff help opening times||Monday to Friday: 05:30 to 23:55 Saturday: 05:30 to 23:55 Sunday: 07:00 to 23:00|
|Accessible ticket machines|
|Accessible ticket machines information||
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step-free category A Station. This station has step-free access to all platforms. Level access to Platform 1. Lifts to Platforms 2/3
Please be aware that this station has no tactile paving on the platform edge.
|Impaired mobility set down|
|Station Car Park|
Weekend tickets available after 1200 noon Fridays £7.90.
Off Peak from 1600 Monday to Friday
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Compound, Lockers, Wheel Racks|
Platform 1 and car park
|Taxi rank available|