Alexandra Palace Train Station
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Your journey
Going departing after
Alexandra Palace Train Station
Address
Alexandra Palace StationStation Road
Alexandra Park
Greater London
N22 7ST Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wi-Fi
Buying tickets and collecting them -
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:15 to 13:00 Saturday: 08:45 to 15:45 Sunday: Closed |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
|
| Oyster information | Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. |
| London Fare Zone | Zone 3 |
General services information +
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service | Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'. |
| Information Systems |
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Passenger services +
| Service | Information |
|---|---|
| Alexandra Palace station customer services |
|
| Left luggage |
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| Lost property |
Monday to Sunday: 24 Hours a Day
|
| Lost property contact details |
URL: https://www.greatnorthernrail.com/help-and-support/journey-problems/lost-property |
First class information +
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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Station facilities +
| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | A heated waiting room is available on platforms 3 & 4 Waiting Rooms normally available when station is staffed. Waiting room on Platforms 3 & 4 are closed |
| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information | Yes - cafe in ticket hall and on platform 1 |
| Toilets |
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| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
Wifi information at this station
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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Accessibility +
| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 24 Hours a Day |
| Helpline contact details | If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@greatnorthernrail.com |Phone - 0800 058 2844 | Textphone - 0800 138 1018 |
| Customer help points available |
|
| Staff help |
There is no ramp available to provide level access between train and platform at this station
|
| Staff help opening times | Monday to Sunday: 24 Hours a Day |
| Accessible ticket machines |
|
| Accessible ticket machines information | All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details |
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis | Yes |
| Accessible public pay phones |
Public telephones are not accessible |
| National key toilets |
|
| Step free access coverage |
No
This is a Category C station: This station does not have step-free access. Assistance Meeting Point is in the Ticket Hall next to the taxi office. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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Car parking +
| Car parking | |
|---|---|
| Car parking available | |
Bus connections +
| Bus services available |
|
| Bus services information | Information to plan your onward journey is available in a printable format can be found here |
Cycle storage +
| Cycle storage available |
|
| Storage type | YES |
| Spaces | 5 |
| CCTV | Yes |
| Storage location | Inside booking office, and opposite booking office |
Other transport links +
| Transport | Information |
|---|---|
| Taxi rank available |
|
| Taxi rank information | YES |
| Airport available |
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| Port available |
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