We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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|Ticket office opening hours||Monday to Friday: 06:15 to 13:00 Saturday: 08:45 to 15:45 Sunday: Closed|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|Oyster information||Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.|
|London Fare Zone||Zone 3|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.|
|Alexandra Palace station customer services|
|Lost property||Monday to Sunday: 24 Hours a Day|
|Lost property contact details||
|Lounge opening hours|
|Waiting room information||A heated waiting room is available on platforms 3 & 4 Waiting Rooms normally available when station is staffed. Waiting room on Platforms 3 & 4 are closed|
|Refreshment facilities information||Yes - cafe in ticket hall and on platform 1|
|Public Wi-Fi||Wifi information at this station|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 24 Hours a Day
|Helpline contact details||If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - email@example.com |Phone - 0800 058 2844 | Textphone - 0800 138 1018|
|Customer help points available|
|Staff help||There is no ramp available to provide level access between train and platform at this station|
|Staff help opening times||Monday to Sunday: 24 Hours a Day|
|Accessible ticket machines|
|Accessible ticket machines information||All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones||
Public telephones are not accessible
|National key toilets|
|Step free access coverage||
This is a Category C station: This station does not have step-free access.
Assistance Meeting Point is in the Ticket Hall next to the taxi office.
|Impaired mobility set down|
|Car parking available|
|Bus services available|
|Bus services information||Information to plan your onward journey is available in a printable format can be found here|
|Cycle storage available|
|Storage location||Inside booking office, and opposite booking office|
|Taxi rank available|
|Taxi rank information||YES|