We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
You can book up to 90 days in advance.
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|Ticket office opening hours||Monday to Friday: 06:40 to 20:00 Saturday: 07:50 to 14:25 Sunday: 09:10 to 16:45|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.|
|Ashtead station customer services|
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||There is a heated waiting room located on Platforms 2/3 which has step-free access Waiting area may only be available during staffed hours at some locations|
|Refreshment facilities information||
A small outlet selling coffees, teas and newspapers is available from 05.45 - 09.00, Monday to Friday located on platform 1.
Wifi information at this station
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 24 Hours a Day
|Helpline contact details||If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - email@example.com | Phone - 0800 138 1016 | Textphone - 0800 138 1018|
|Customer help points available|
|Staff help||A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.|
|Staff help opening times||Monday to Friday: 05:30 to 00:00 Saturday: 06:50 to 00:00 Sunday: 07:30 to 00:00|
|Accessible ticket machines|
|Accessible ticket machines information||All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This is a Category B1 station: Step-free access to platforms. Interchange between platforms via level crossing. Step free access to coffee stall on platform 1 - limited times only.
Assistance Meeting Point is the Ticket Office.
|Impaired mobility set down|
|Disabled parking||Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station|
|Station Car Park|
|Operator||<a href="https://www.southernrailway.com/travel-information/plan-your-journey/car-parking">APCOA Parking UK</a>|
|Bus services available|
|Bus services information||Information to plan your onward journey is available in a printable format here.|
|Cycle storage available|
|Storage location||Car park|
|Taxi rank available|
|Taxi rank information||NO|