We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
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Going departing after
|Ticket office opening hours|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||The Pastures bus stops in Westwood village. Taxis stop in the canal car park at the top of the steps to Platform 2|
|Avoncliff station customer services||
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
|Lost property contact details|
|Lounge opening hours|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||08001 971 329 or 18001 0800 197 1329 (Textphone)|
|Customer help points available|
|Staff help||Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.|
|Staff help opening times||Monday to Friday: Closed Saturday: Closed Sunday: Closed|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible taxis||Accessible taxis are available|
|Accessible public pay phones||Public telephones are not accessible|
|National key toilets|
|Step free access coverage||
Step free Category C Station - This station does not have step free access to any platform.
Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.
|Impaired mobility set down|
|Bus services available|
|Bus services information||Information to plan your onward journey is available in a printable format here|
|Cycle storage available|
|Storage location||Car park|
|Taxi rank available|
|Airport information||Air Port Link, Please change at Reading for Heathrow and Gatwick links and Bristol Temple Meads for Bristol Airport. Changes at Hayes for the Heathrow connect service.|