We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
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Going departing after
|Ticket office information||
On way in to access trains
|Ticket office opening hours||Monday to Friday: 06:30 to 13:10 Saturday: 06:30 to 13:10 Sunday: Closed|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
The bus stop on the station forecourt.
|Aylesham station customer services||0345 322 7021|
|Lost property contact details||
Telephone: 0345 322 7021
|Lounge opening hours|
|Waiting room information||Heated waiting area in booking hall only available when staff are present Only available when staff present|
|Tourist information office|
|Bureau de change|
|Helpline information||Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.|
|Helpline contact details||0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524|
|Customer help points available|
|Customer help points information||On platform|
|Staff help opening times||Monday to Friday: 06:30 to 13:10 Saturday: 06:30 to 13:10 Sunday: Closed|
|Accessible ticket machines|
|Accessible ticket machines information||
|Accessible ticket office counter|
|Ramp for train access|
Accessible taxis are available to book
|Accessible public pay phones||
Public telephones are not wheelchair accessible
|National key toilets|
|Step free access coverage||No Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to London. There is no step free access to Platform 2. Step access only via footbridge to platform 2 for services towards Dover. No step free interchange between platforms.|
|Impaired mobility set down|
|Car parking available|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Stands, Lockers|
|Taxi rank available|