We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
You can book up to 90 days in advance.
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|Ticket office opening hours||Monday to Friday: 05:30 to 23:15 Saturday: 05:30 to 23:15 Sunday: 08:40 to 23:05|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Buses pick up/drop off from Station Road, which leads into Platform 4 car park
|Ayr station customer services|
|Lost property||Monday to Sunday: 07:00 to 21:00|
|Lost property contact details||
Telephone: 03301 092 833
|Lounge opening hours|
|Refreshment facilities information||Cafe, WH Smith|
|Toilets information||The toilets and accessible toilets are located on Platform 1. The toilet facilities are only available during station opening hours. Radar - National Key Scheme|
|Pay phone||Cards and coins|
|Tourist information office|
|Bureau de change|
|Shops information||WHSmith newsagent, PhotoMe photo booth|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)|
|Customer help points available|
|Staff help opening times||Saturday: 05:00 to 00:00 Sunday: 08:30 to 00:00|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This is a Category B station. Level to platforms 1,2 & 3 - connecting footbridge with stairs or access from street to platform 4. Alternative route is available by going outside the station over the roadbridge
Blue Badge parking bays: 7
|Impaired mobility set down|
|Ticket gates information||
Ticket gates to all platforms
|Station Car Park|
|Bus services available|
|Bus services information||
For details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
|Cycle storage available|
|Taxi rank available|
|Taxi rank information||