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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

Can I get a refund for train tickets booked through the mobile site?

Please note that standard refund conditions of your ticket will apply.

You will need to log onto our main website, and click My Account. You can find your booking in the My Booking section and can request refunds here.

To discuss a possible refund, please contact us on 0371 244 2389 (option 3).

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