Cardiff Queen Street Train Station
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Your journey
Going departing after
Cardiff Queen Street Train Station
Address
Cardiff Queen Street StationStation Terrace
Cardiff
Cardiff
CF10 4EY Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Waiting room
Phone box
Toilets
Buying tickets and collecting them -
| Facility | Information |
|---|---|
| Ticket office information | Near the main entrance |
| Ticket office opening hours | Saturday: 07:40 to 18:00 Sunday: 10:00 to 15:30 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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General services information +
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | For services towards Cardiff Central use the bus stop at the front of the station. For services towards Cathays use the bus stop in front of the shop opposite the station entrance. Please ask a member of station staff if you are unsure of which stop to use. |
| Information Systems |
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Passenger services +
| Service | Information |
|---|---|
| Cardiff Queen Street station customer services | Contact our Customer Relations team directly via the Transport for Wales Website. |
| Left luggage |
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| Lost property |
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| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 03333 211 202 |
First class information +
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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Station facilities +
| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | Seating area in the café on platform 3/4. Closed until further notice. |
| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information | Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3. |
| Toilets |
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| Toilets information | The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key and are only available during staffing hours. |
| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Post box information | Outside the station. |
| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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Accessibility +
| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday: 08:00 to 20:00
|
| Helpline contact details | 03333 211202 |
| Customer help points available |
|
| Staff help |
Help provided by on train staff outside staffing hours.
|
| Staff help opening times | Saturday: 06:30 to 23:00 Sunday: 08:00 to 23:00 |
| Accessible ticket machines |
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| Accessible ticket machines information | The ticket machines are near the main entrance and take cash and major debit and credit cards. |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station
Category B Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.” |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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Car parking +
| Car parking | |
|---|---|
| Car parking available | |
Bus connections +
| Bus services available |
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| Bus services information |
Limited service from stop outside station Mondays to Fridays |
Cycle storage +
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 10 |
| Sheltered | No |
| CCTV | Yes |
| Storage location | to the right of the station front |
Other transport links +
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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