Cheltenham Spa Train Station
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Your journey
Going departing after
Cheltenham Spa Train Station
Address
Cheltenham Spa StationQueens Road
Cheltenham
Gloucestershire
GL51 8NP Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
Buying tickets and collecting them -
| Facility | Information |
|---|---|
| Ticket office information | In ticket hall and on Bristol bound platform |
| Ticket office opening hours | Monday to Friday: 05:45 to 20:15 Saturday: 05:45 to 19:15 Sunday: 09:00 to 20:15 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
General services information +
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service | Front of the station |
| Information Systems |
|
Passenger services +
| Service | Information |
|---|---|
| Cheltenham Spa station customer services |
Please visit GWR Help & Support. Or contact our social media team @gwrhelp. |
| Left luggage |
|
| Lost property |
|
| Lost property contact details |
First class information +
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
Station facilities +
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
|
| Toilets |
|
| Toilets information | The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. |
| Baby changing |
|
| Pay phone |
Cards and coins
|
| Public Wi-Fi |
Connect to "GWR Free Station WiFi"
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
Accessibility +
| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details | 08001 971 329 or 18001 0800 197 1329 (Textphone) |
| Customer help points available |
|
| Staff help |
Meeting point: Customer assist office.
|
| Staff help opening times | Monday to Sunday: 05:00 to 01:00 |
| Accessible ticket machines |
|
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
Accessible taxis are available |
| Accessible public pay phones | Public telephones are not accessible |
| National key toilets |
|
| Step free access coverage | No Step free Category B2 station - step free access available to both platforms via steep ramps to each platform. |
| Impaired mobility set down |
|
| Disabled parking |
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff. |
| Wheelchairs |
|
| Ticket gates |
|
Car parking +
| Station Car Park | |
|---|---|
| Operator | APCOA Parking (UK) Limited |
| Spaces | 178 |
| Opening times |
|
| Charges |
|
| Contact details | 0345 165 2030 |
Bus connections +
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
Cycle storage +
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 134 |
| Sheltered | Yes |
| CCTV | Yes |
| Storage location | Platform 1 and car park |
Other transport links +
| Transport | Information |
|---|---|
| Taxi rank available |
|
| Taxi rank information |
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff. |
| Airport available |
|
| Port available |
|
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