We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office information||In ticket hall and on Bristol bound platform|
|Ticket office opening hours||Monday to Friday: 05:45 to 20:15 Saturday: 05:45 to 19:15 Sunday: 09:00 to 20:15|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||Front of the station|
|Cheltenham Spa station customer services||
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
|Lost property contact details|
|Lounge opening hours|
|Toilets information||The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.|
|Pay phone||Cards and coins|
|Public Wi-Fi||Connect to "GWR Free Station WiFi"|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||08001 971 329 or 18001 0800 197 1329 (Textphone)|
|Customer help points available|
|Staff help||Meeting point: Customer assist office.|
|Staff help opening times||Monday to Sunday: 05:00 to 01:00|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
Accessible taxis are available
|Accessible public pay phones||Public telephones are not accessible|
|National key toilets|
|Step free access coverage||No Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.|
|Impaired mobility set down|
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
|Station Car Park|
|Operator||APCOA Parking (UK) Limited|
|Contact details||0345 165 2030|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage location||Platform 1 and car park|
|Taxi rank available|
|Taxi rank information||
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
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