Durham Train Station
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Your journey
Going departing after
Durham Train Station
Address
Durham StationNorth Road
Durham
County Durham
DH1 4RB Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Phone box
Toilets
Post box
Buying tickets and collecting them -
| Facility | Information |
|---|---|
| Ticket office information | Four machines on Southbound platform and two Cash/Card machines on Northbound platform. |
| Ticket office opening hours | Monday to Friday: 06:00 to 18:00 Saturday: 07:00 to 17:00 Sunday: 09:00 to 16:00 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
General services information +
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service | Pick Up / Drop Off in the station car park. |
| Information Systems |
|
Passenger services +
| Service | Information |
|---|---|
| Durham station customer services |
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. This station has Secure Station Accreditation |
| Left luggage |
|
| Lost property |
Monday to Friday: 09:00 to 16:00
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 01302 362175 |
First class information +
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
Station facilities +
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Waiting room information |
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Waiting Room Platform 1 opening hours Monday to Saturday - 04:00 - 22:00 Sunday 08:00 - 22:00 Platform 2 opening hours Monday to Saturday 05:30 - 20:00 Sunday 09:00 - 20:00 |
| Trolleys |
|
| Refreshment facilities |
|
| Refreshment facilities information | Coffee shop, WHSmiths and a bar available for refreshments |
| Toilets |
|
| Toilets information | The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open. |
| Baby changing |
|
| Pay phone |
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
Accessibility +
| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details | 03457 225 225 or 18001 03457 225 225 (Text relay service) |
| Customer help points available |
|
| Staff help |
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
|
| Staff help opening times | Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 07:00 to 23:59 |
| Accessible ticket machines |
|
| Accessible ticket office counter |
|
| Accessible ticket office counter information | Available during Travel Centre opening times |
| Induction loop |
|
| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station
This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
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| Ticket gates |
|
Car parking +
| Station Car Park | |
|---|---|
| Operator | London North Eastern Railway |
| Spaces | 358 |
| Opening times |
|
| Charges |
|
| Contact details |
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12. Simply purchase your ticket at the car park on the day.
|
| Short stay | |
|---|---|
| Operator | London North Eastern Railway |
| Charges |
|
| Contact details | |
Bus connections +
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
Cycle storage +
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 58 |
| Sheltered | Yes |
| CCTV | Yes |
| Storage location | North end of Platforms 1 and 2 |
Other transport links +
| Transport | Information |
|---|---|
| Taxi rank available |
|
| Taxi rank information |
Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727. |
| Airport available |
|
| Airport information | Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro |
| Port available |
|
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