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Adults aged 16+

Children aged 5 - 15 Under 5s travel free
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Station Finder

These help topics cover everything regarding your journey.

Can I travel on the train with my wheelchair or mobility scooter?

Can I take my pet on your trains?

Do all of your trains have First Class?

Do you have Wi-Fi on board your trains?

What catering facilities are available on board?

What items can I take on board and what luggage facilities do you offer?

Where can I find the different types of trains you use and the specific seat plans?

Why is my train crowded?

Are your trains accessible for people with disabilities?

I have a seat reservation but the train was busy and I couldn't occupy it, what do I do?

What do the messages on seat reservation displays mean on-board CrossCountry services?

Why are my reserved seats not grouped together?

Can I take a break in my journey?

Do I have enough time to transfer between trains?

How do I use an e-Ticket?

I have lost my ticket what should I do?

What times are Off-Peak and Super Off-Peak tickets valid?

What if my mobile phone battery has run out when I board the train and I can't show my M-ticket?

Is there a diagram of all Rail Links and Stations within the UK?

What is a 'card clash'?

What if I leave my Smartcard at home?

How can I make a comment, complaint or suggestion?

How do you keep track of my complaint and how do I know my complaint will be treated fairly?

I don't feel my complaint has been resolved adequately. What else can I do?

What ways can I contact you?

National Rail Conditions of Travel

Contact us through our social media channels

Message us directly via Facebook

Available: 24/7

Estimated response time: 30 mins

Send us a Tweet @CrossCountryUK

Available: 24/7

Estimated response time: 30 mins

Or you can send us an e-mail...

Get in touch

We'll aim to respond to messages within 10 days

For difficult queries our Customer Relations team is here to help you

Call us on 03447 369 123

OPEN

From Sunday 14 March 2021, our Customer Relations hours will be:

Sunday: 08:00-16:00

Monday – Friday: 08:00–20:00

Saturday: 08:00–16:00

During Your Journey

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Your journey

Station Finder

Other FAQ Sections

Contact us through our social media channels

Contact us through our social media channels

Or you can send us an e-mail...

For difficult queries our Customer Relations team is here to help you

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