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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

How can I apply for a refund or cancel my ticket?

Tickets can only be refunded at the point of issue. If your ticket was ordered from the website or mobile app, please visit 'My Account' and select 'Apply for a Refund'. 

You may request a refund for any unused ticket where the terms and conditions of that ticket type allow for a refund. You can apply for a refund in the 'My account' section of the website.  

Alternatively please contact us on 0371 244 2389 (Option 2) in regards to queries about applying for a refund.

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