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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

How can I make a comment, complaint or suggestion?

We always welcome your comments and suggestions about our services. We will also try to resolve any complaints you may have.

Call our Customer Relations Team on 03447 369 123 (Option 3).

Please be aware that from 14 March 2021, Customer Relations will be changing the hours of operation to ensure we continue to be available for our customers.
Our new hours will be as follows:

Opening hours:

Sunday: 08:00-16:00

Monday – Friday: 08:00–18:00

Saturday: 08:00–16:00

Complete our online enquiry form

Write to us at:

Customer Relations
5th Floor Cannon House
18 The Priory Queensway
B4 6BS

Email Us at:

We aim to respond to all letters, emails and contact us forms within five working days of receiving them. It may take us longer than five days to investigate your complaint fully and to make the necessary enquiries. If this is the case, we'll:
confirm we are looking into your issue within five working days
send you a full reply within 10 working days, or in very complicated cases, 20 working days

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