How do I book assisted travel?
If you require any extra assistance to help you make your journey, we offer our JourneyCare service.
You can select and book assistance for your journey when you buy your tickets - our website lets you choose exactly what help you need from a number of options. Simply fill in the answers online and once you have placed your booking one of our customer service staff will be in contact to confirm your requirements. More details can be found on our Travel assistance page.
Alternatively you call our dedicated JourneyCare team to book the assistance for your journey. Our JourneyCare team will help you plan your journey, go through your ticket options and pre-arrange the assistance you need when you travel.Our new hours will be as follows (except Christmas Day and Boxing Day):
08:00-22:00, Sunday - Saturday.
Telephone: 0800 030 9224 (Freephone, including from mobiles)
Textphone: 0800 030 9230
We kindly ask that you give us 24 hour's notice before you intend to travel so that we can make the necessary arrangements for you.← Back to customer service