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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

How do I book assisted travel?

If you require any extra assistance to help you make your journey, we offer our Passenger Assist service.

You can select and book assistance for your journey when you buy your tickets - our website lets you choose exactly what help you need from a number of options. Simply fill in the answers online and once you have placed your booking one of our customer service staff will be in contact to confirm your requirements. More details can be found on our Travel assistance page.

Alternatively, you call our dedicated Passenger Assist team to book the assistance for your journey. Our Passenger Assist team will help you plan your journey, go through your ticket options and pre-arrange the assistance you need when you travel.

Please be aware that from 21 September 2020, Customer Relations will be changing the hours of operation to ensure we continue to be available for our customers.
Our new hours will be as follows (except Christmas Day and Boxing Day):

Opening hours: 8am until 4pm, 7 days a week.

Telephone: 0800 030 9224 (Freephone, including from mobiles)

Textphone: 0800 030 9230


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