How do I claim for a Season Ticket refund?

You should apply for a refund on your Season ticket in the 'My account' section of the website. Once you have a refund quote you should print the form and post by Special Delivery with your ticket to:

Thetrainline Seasons
PO Box 23971
Edinburgh
EH2 9AE

We must receive your Season ticket within three days of your quoted last day of use, failure to provide the ticket within three days may mean the refund amount is less than the quotation. Your refund is based on what would have been paid if you had bought a ticket for the period of actual use.

If you decide not to use or to stop using a Season Ticket, a refund may be obtained if the season ticket is returned to the ticket office or point of purchase from which it was bought.