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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

How do I reserve a seat?

Online seat reservations

For all Advance train tickets booked on our website or app our system will automatically reserve a seat free of charge. For Anytime fares the site will ask whether you want a seat reserved for a CrossCountry journey. This is in case you have not made a decision on when you want to travel or would prefer not to be tied down to a particular train. If travelling on a CrossCountry Train you can also use the ten minute reservations text message facility.

We are not always able to reserve seats. This could be because:

  • the train services you are travelling on do not offer seat reservations e.g. if it is a short journey.
  • the train on which you wish to travel is full at the time of booking.
  • the seat reservations may not have been released yet. This is done up to 12 weeks ahead of travel.

Even without a seat reservation your tickets are still valid and you can sit in any vacant unreserved seat for the appropriate class of travel for your journey.

Reserving a seat after making a booking

You can use our Ten Minute Reservation service, more details can be found here, alternatively, can visit your local station and arrange a reservation. This is subject to the Terms and Conditions of the ticket and availability is not guaranteed.

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