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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

How do you keep track of my complaint and how do I know my complaint will be treated fairly?

We log every complaint received at our Customer Relations department on a database with a unique reference number. This enables us to track the status of your complaint and to monitor that we have responded within the timescales set out in our complaints procedure. 

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