I bought a ticket using the mobile application, how can I get a refund?

The process for cancelling/changing a booking (and claiming any refund) made using the mobile application are the same for those that are purchased using the crosscountrytrains.co.uk website.

You may request a refund for any unused ticket where the terms and conditions of that ticket type allow for a refund. You can apply for a refund in the 'My account' section of the website.