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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

I bought a ticket using the mobile application, how can I get a refund?

The process for cancelling/changing a booking (and claiming any refund) made using the mobile application are the same for those that are purchased using the website.

You may request a refund for any unused ticket where the terms and conditions of that ticket type allow for a refund. You can apply for a refund in the 'My account' section of the website.

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