I have a seat reservation but the train was busy and I couldn't occupy it, what do I do?

Because we cannot guarantee a seat on the day, we provide the facility to reserve seats up to ten minutes before departure on selected routes. And, even if you buy your ticket through another operator, you can ask them to reserve you a seat free of charge when travelling with us.

If for some reason we cannot honour your reservation and you are still without a seat after 20 minutes we will give you National Rail Vouchers to the value of at least 5% of the price for that journey in recognition of our inability to honour your seat reservation.

We cannot offer any vouchers if a seat has not been reserved beforehand.