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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

I left my Season Ticket at home and had to purchase a ticket for the day. Can I get a refund?

You should complete the form Apply for a Refund of Daily or Weekly Train Tickets available in the 'My account' section and post this by Special Delivery to:

Thetrainline Seasons
PO Box 23971

The Refund will be paid back to the debit/credit card the tickets were purchased on.

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