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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

I lost connection while making a booking using the mobile application, did my booking go through?

The easiest way to check if your booking has gone through is to:

1. Close the application
2. Open the application again
3. Navigate to the ticket wallet list, and refresh the list
4. Check if the booking is in the list - if it is, your booking has been successfully processed

If you are still not confident, please contact us.

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