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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

My train was cancelled and I decided not to travel, what do I do?

If you abandoned your journey prior or during travelling due to rail disruption (i.e adverse weather conditions, cancelled train or severe delays) you will be eligible for a refund. This will need to be from the point of purchase and will not be covered under our delay repay scheme. 

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