We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
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Going departing after
|Ticket office information||
Adjacent to Platform 12
|Ticket office opening hours||Monday to Friday: 06:00 to 19:00 Saturday: 07:00 to 19:00 Sunday: 07:30 to 19:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Rail Replacement Coaches leave from the front of the station.
|Newcastle station customer services||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
|Lost property||Saturday: 06:15 to 21:00|
|Lost property contact details||
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Toilets / Meeting rooms, TV, newspapers
Refreshments are currently suspended
|Lounge opening hours||Sunday: 09:00 to 20:00 Monday to Friday: 06:15 to 20:00 Saturday: 06:15 to 17:00|
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
|Refreshment facilities information||Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)|
|Toilets information||The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.|
|Pay phone||Cards and coins|
|Public Wi-Fi||Find WiFi Hotspots around Newcastle station|
|Post box information||Outside the station|
|Tourist information office|
|Cashpoint information||<p>In the Main Square next to Boots</p>|
|Bureau de change|
WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||03457 225 225 or 18001 03457 225 225 (Text relay service)|
|Customer help points available|
|Customer help points information||
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
|Staff help||When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.|
|Staff help opening times||Monday to Friday: 04:00 to 00:15 Saturday: 04:00 to 23:30 Sunday: 07:00 to 00:15|
|Accessible ticket machines|
|Accessible ticket machines information||
Accessible machine are located on the main concourse
|Accessible ticket office counter|
|Accessible ticket office counter information||
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
|Ramp for train access|
|Accessible public pay phones||
|National key toilets|
|Step free access coverage||
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
|Impaired mobility set down|
|Long Stay Car Park|
|Operator||London North Eastern Railway|
|Operator||London North Eastern Railway|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage location||Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.|
|Taxi rank available|
|Taxi rank information||
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
Bus to DFDS ferry terminal departs from the end of the short stay car park.
Inaugurated by Queen Victoria on 29th August 1850 – a public holiday in Newcastle – Newcastle train station was the first covered train station in the world. The Grade I listed building looks very different today after undergoing redesigns and modernisations over the last few decades, but its heritage still remains. Visitors travel from all over the country, using popular routes such as Edinburgh to Newcastle, Leeds to Newcastle, Glasgow to Newcastle, Birmingham to Newcastle, and Durham to Newcastle.
Newcastle upon Tyne is the largest city in the northeast of England, and as such is one of the best places to visit in the country. Full of history, culture, and fantastic food and drink, Newcastle regularly attracts tourists from all every corner of the UK. Its university and Premier League football team make it an iconic city that everyone has to visit.
Newcastle’s status as a party city means its culture and heritage is often overlooked – but it shouldn’t be. It’s littered with galleries and theatres that boast stunning Georgian architecture, giving an insight into the city’s history. The Theatre Royal is the regional home of the Royal Shakespeare Company, and as such runs programs that include West End musicals and incredible dramas. The Stand Comedy Club offers something a bit more light-hearted, and as one of the best comedy clubs in the UK, you might be lucky enough to see someone famous.
Shopaholics will have a field day in Newcastle. The city boasts two of the largest shopping centres in the UK: intu Metrocentre and intu Eldon Square – by far the best places to find your high street shopping, food and drink chains. For more high street staples and if weather plays ball, wander along Northumberland Street. Independent stores can be found scattered across the city, selling everything from vintage clothing to antiques. Visit Grainger Town for boutique stores and designers – the Vivienne Westwood flagship store is a must-see.
Newcastle is renowned as being one of the best nights out in the UK, and for good reason. Head to Jesmond for a wide range of trendy bars, or visit Gosford for your more traditional pubs – most sell local ales and classic British pub grub. Fine dining can be found around the Quayside and Gateshead – some of the city’s most celebrated restaurants and House of Tides and Pleased to Meet You. You can’t go wrong with street food, and Newcastle has it in abundance. Visit one of the city’s many local markets for favourites like Papa Ganoush, On the Goa, and Pizzette, and discover an eclectic range of cuisines.
The station is just to the south of the city centre – a few minutes’ walk to the main shopping areas and activities.
There is one major train station in Newcastle.
Unfortunately, Newcastle train station doesn’t have lockers. However, there are private companies which offer left luggage facilities.
The nearest metro station to Newcastle train station is just a 17-minute walk.
St James Park is just an 11-minute walk from Newcastle train station. Alternatively, you can take an 8-minute bus or a 10-minute metro ride.