We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
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Going departing after
|Ticket office information||On platform 3|
|Ticket office opening hours||Monday to Friday: 06:05 to 20:10 Saturday: 06:15 to 18:10 Sunday: 08:45 to 17:30|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||The Bus Station adjacent to the station|
|Penzance station customer services||
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
|Lost property contact details|
This lounge is available for passengers who have booked berths for the Night Riviera service. There are also showers available for customers who have booked berths on the Night Riviera train.
|Lounge opening hours|
|Pay phone||Cards and coins|
|Public Wi-Fi||Connect to "GWR Free Station WiFi"|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||08001 971 329 or 18001 0800 197 1329 (Textphone)|
|Customer help points available|
Meeting point: Passenger assistance office on Platform 3
|Staff help opening times||Monday to Friday: 04:50 to 01:45 Saturday: 05:00 to 01:45 Sunday: 07:00 to 10:00|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step Free Category A station - This station has step free access to the platforms.
Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.
|Impaired mobility set down|
|Disabled parking||No specific area.Assisted travel meeting point - Ticket office main entrance. Please notify a member of staff. a.|
|Bus services available|
|Bus services information||Information to plan your onward journey is available in a printable format here|
|Cycle storage available|
|Taxi rank available|
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