We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
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|Ticket office information||
In Travel Centre and on concourse.
|Ticket office opening hours||Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 20:00 Sunday: 08:00 to 20:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Rail Replacement Coaches leave from the station entrance.
|Peterborough station customer services||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
|Lost property||Monday to Friday: 09:00 to 16:00|
|Lost property contact details||
Telephone: 01302 362175
The First Class Lounge For LNER customers is located in the Great Northern Hotel directly opposite the station.
|Lounge opening hours||Monday to Friday: 06:30 to 21:30|
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
|Refreshment facilities information||Various coffee shops and café's available for refreshments|
|Toilets information||The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.|
|Post box information||
Located at the front of the station
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||03457 225 225 or 18001 03457 225 225 (Text relay service)|
|Customer help points available|
|Customer help points information||
But there is a floorwalker in reception, a CIP by the entrance also
|Staff help||When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.|
|Staff help opening times||Saturday: 04:00 to 00:30 Sunday: 06:00 to 00:30|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
Outside station plus we can book by phone
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
|Impaired mobility set down|
|Operator||London North Eastern Railway|
|Mayor's Walk Car Park|
|Operator||London North Eastern Railway|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Stands, Wheel Racks|
Alongside station entrance and adjacent to BTP office
|Taxi rank available|
|Taxi rank information||
Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
Built in 1850, Peterborough station was not the original station in the city. Peterborough East (1845-1966) and the shorter-lived Peterborough Crescent (1858-1866) were built before Peterborough station, but it’s now the only serving station in the city. After the construction of the station, Peterborough was revolutionised from being a small market town into an industrial hub. CrossCountry services from Peterborough across the UK, with popular routes including Peterborough to Cambridge, Peterborough to Birmingham, and Leicester to Peterborough.
With a laidback, rural atmosphere mixed with bustling modernity, Peterborough is often overlooked for British holiday destinations. However, it’s a fantastic place to visit for family trips, a couples’ retreat, or even business trips. Being the largest city in Cambridgeshire, there’s plenty to do for people of all interests, so catching a train to Peterborough is always a safe bet.
A city with a rich heritage, Peterborough is proud of its culture and history – and rightly so. If you’re strolling around, you’ll undoubtedly notice much of the historic architecture, but we recommend visiting the grand cathedral. To find out more about the city’s great past, pay a visit to the Peterborough Museum, which runs exhibitions throughout the year that are interesting for adults and engaging for the kids. Another great place to visit is Ferry Meadows – home to the Nene Valley Railway – if you are with the family.
If it’s shopping you’re after, Peterborough has tonnes to offer. Queensgate shopping centre is right on the train station’s doorstep and has more than 90 shops under one roof, so it’s great for all your shopping needs. Queensgate not only has high street brands but also offers a diverse range of vintage and charity stores. For more local options, discover the Westgate Arcade and Peterborough City Market , and meander through the independent boutiques, handmade crafts, or local producers.
After a heavy day of sightseeing and shopping, a nice meal and drink will be a great way to cap off your day. With a special focus on local produce, a vast range of independent cafes and restaurants, and an array of high street classics, you certainly won’t be short of options in Peterborough. To have a meal to remember, walk through the historic doors of The Queens Head, or step on-board the quirky floating Peking Barge. To grab an excellent cup of coffee to get the day started or to take a rest, there’s a bustling café culture all over the city, ranging from retro to ultra-modern. You won’t be short of options here.
Lifts are available for all seven platforms at Peterborough Station.
There are 7 platforms at Peterborough Station.
Yes, the toilets at Peterborough Station are located on Platform 1 and between Platforms 4 and 5. These toilets are operated by RADAR key, provided by the Customer Services Office on Platform 1.
The station is a short walk from the city centre. With only a 6-minute walk to Queensgate shopping centre, and a 6-minute walk to the Cathedral.
After the closure of Peterborough East in 1966 and Peterborough Crescent in 1866, Peterborough Station is the only available station in the city.