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Peterborough Train Station

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Peterborough Train Station


Peterborough Station
Station Road
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Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
A phone box is available. Phone box
Toilets are available. Toilets
A post box is available. Post box

Buying tickets and collecting them -

Facility Information
Ticket office information

In Travel Centre and on concourse.

Ticket office opening hours Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 20:00 Sunday: 08:00 to 20:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.

General services information +

Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Rail Replacement Coaches leave from the station entrance.

Information Systems
  • Departure screens
  • Announcements
  • Arrival screens

Passenger services +

Service Information
Peterborough station customer services

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 09:00 to 16:00
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 01302 362175

First class information +

Facility Information
Lounge A first class lounge is available.

The First Class Lounge  For LNER customers is located in the Great Northern Hotel directly opposite the station.

Lounge opening hours Monday to Friday: 06:30 to 21:30

Station facilities +

Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are available.
Waiting room information

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Trolleys Trolleys are available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Various coffee shops and café's available for refreshments
Toilets Toilets are available.
Toilets information The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available.
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is available.
Post box information

Located at the front of the station 

Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Showers Showers are not available.

Accessibility +

Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline contact details 03457 225 225 or 18001 03457 225 225 (Text relay service)

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are not available.
Customer help points information

But there is a floorwalker in reception, a CIP by the entrance also

Staff help Staff help is available. When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Staff help opening times Saturday: 04:00 to 00:30 Sunday: 06:00 to 00:30
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Outside station plus we can book by phone

Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.

Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.

Car parking +

Main station
Operator London North Eastern Railway
Spaces 731
  • Off peak: £6.75
  • Per hour: £3.00
  • Daily: £17.00
  • Weekly: £51.00
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: £1870.00
Contact details
Mayor's Walk Car Park
Operator London North Eastern Railway
Spaces 262
  • Off peak: £6.75
  • Per hour: £3.00
  • Daily: £17.00
  • Weekly: £51.00
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: £1870.00
Contact details
Spittle Bank
Spaces 193
  • Off peak: £6.75
  • Per hour: N/A
  • Daily: £17.00
  • Weekly: £51.00
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: £1870.00
Contact details

Bus connections +

Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage +

Cycle storage available Cycle storage is available.
Storage type Stands, Wheel Racks
Spaces 458
Sheltered Yes
Storage location

Alongside station entrance and adjacent to BTP office

Other transport links +

Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

Taxis are available, whilst services run, there is also a private hire firm situated at the station.

Peterborough Taxis: 01733 777 000

Airport available Airport information is not available.
Port available Port information is available.

Built in 1850, Peterborough station was not the original station in the city. Peterborough East (1845-1966) and the shorter-lived Peterborough Crescent (1858-1866) were built before Peterborough station, but it’s now the only serving station in the city. After the construction of the station, Peterborough was revolutionised from being a small market town into an industrial hub. CrossCountry services from Peterborough across the UK, with popular routes including Peterborough to Cambridge, Peterborough to Birmingham, and Leicester to Peterborough.

Things to do in Peterborough

With a laidback, rural atmosphere mixed with bustling modernity, Peterborough is often overlooked for British holiday destinations. However, it’s a fantastic place to visit for family trips, a couples’ retreat, or even business trips. Being the largest city in Cambridgeshire, there’s plenty to do for people of all interests, so catching a train to Peterborough is always a safe bet.

A city with a rich heritage, Peterborough is proud of its culture and history – and rightly so. If you’re strolling around, you’ll undoubtedly notice much of the historic architecture, but we recommend visiting the grand cathedral. To find out more about the city’s great past, pay a visit to the Peterborough Museum, which runs exhibitions throughout the year that are interesting for adults and engaging for the kids. Another great place to visit is Ferry Meadows – home to the Nene Valley Railway – if you are with the family.

If it’s shopping you’re after, Peterborough has tonnes to offer. Queensgate shopping centre is right on the train station’s doorstep and has more than 90 shops under one roof, so it’s great for all your shopping needs. Queensgate not only has high street brands but also offers a diverse range of vintage and charity stores. For more local options, discover the Westgate Arcade and Peterborough City Market , and meander through the independent boutiques, handmade crafts, or local producers.

After a heavy day of sightseeing and shopping, a nice meal and drink will be a great way to cap off your day. With a special focus on local produce, a vast range of independent cafes and restaurants, and an array of high street classics, you certainly won’t be short of options in Peterborough. To have a meal to remember, walk through the historic doors of The Queens Head, or step on-board the quirky floating Peking Barge. To grab an excellent cup of coffee to get the day started or to take a rest, there’s a bustling café culture all over the city, ranging from retro to ultra-modern. You won’t be short of options here.


Is there step-free access at Peterborough Station? +

Lifts are available for all seven platforms at Peterborough Station.

How many platforms are there at Peterborough Station? +

There are 7 platforms at Peterborough Station.

Are there toilets at Peterborough Station? +

Yes, the toilets at Peterborough Station are located on Platform 1 and between Platforms 4 and 5. These toilets are operated by RADAR key, provided by the Customer Services Office on Platform 1.

How far is Peterborough station to city centre? +

The station is a short walk from the city centre. With only a 6-minute walk to Queensgate shopping centre, and a 6-minute walk to the Cathedral.

How many train stations in Peterborough? +

After the closure of Peterborough East in 1966 and Peterborough Crescent in 1866, Peterborough Station is the only available station in the city.

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