We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.
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|Ticket office information||
Located near the station entrances and in the booking hall
|Ticket office opening hours||Monday to Friday: 05:45 to 20:00 Saturday: 05:45 to 20:00 Sunday: 07:45 to 20:10|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Through Journeys: Station Forecourt Bus Stop off Wide Lane (A335)
Terminating Journeys: Car Park at Eastleigh end, off Wide Lane (A335)
|Southampton Airport Parkway station customer services||
Please contact our Customer Service Centre on 0345 6000 650
|Lost property||Monday to Friday: 07:30 to 19:00|
|Lost property contact details||
|Lounge opening hours|
|Waiting room information||
Inside booking hall.Closed until further notice
|Refreshment facilities information||
Coffee Shop located within Ticket Office area
|Toilets information||The toilets are located in the Waiting Area on Platform 1. The National key toilets are located in the Waiting Area on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: firstname.lastname@example.org.|
|Tourist information office|
|Bureau de change|
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 2200 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 2200 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day
|Helpline contact details||0800 5282100|
|Customer help points available|
|Customer help points information||
Help points are available on all platforms
|Staff help opening times||Monday to Friday: 05:45 to 22:00 Saturday: 05:45 to 22:00 Sunday: 06:30 to 22:00|
|Accessible ticket machines|
|Accessible ticket machines information||
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step-free category A Station - This station has step-free access to all platforms.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
|Impaired mobility set down|
|Upside and Multi-Storey|
Weekend tickets available after 1045 Friday £16.90
Off Peak from 1045 Monday to Friday
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Compound, Wheel Racks|
Car park and platform 2
|Taxi rank available|
|Taxi rank information||
Southampton (Eastleigh) Airport