St Austell Train Station
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Your journey
Going departing after
St Austell Train Station
Address
St Austell StationHigh Cross Street
St Austell
Cornwall
PL25 4LA Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
Buying tickets and collecting them -
| Facility | Information |
|---|---|
| Ticket office information | Self service ticket machine located at the entrance to platform 2. |
| Ticket office opening hours | Monday to Friday: 05:50 to 19:00 Saturday: 06:50 to 19:00 Sunday: 09:45 to 16:45 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
General services information +
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service | East bound buses go from the station carpark. Westbound and Newquay buses go from the bus station |
| Information Systems |
|
Passenger services +
| Service | Information |
|---|---|
| St Austell station customer services |
Please visit GWR Help & Support. Or contact our social media team @gwrhelp. |
| Left luggage |
|
| Lost property |
Monday to Friday: 08:00 to 19:00
Saturday: 09:00 to 17:00
Sunday: 10:00 to 16:30
|
| Lost property contact details |
First class information +
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
Station facilities +
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
|
| Toilets |
|
| Toilets information | The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. |
| Baby changing |
|
| Pay phone |
Cards and coins
|
| Public Wi-Fi |
Connect to "GWR Free Station WiFi"
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Cashpoint information | Located outside the station |
| Bureau de change |
|
| Shops |
|
| Showers |
|
Accessibility +
| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details | 08001 971 329 or 18001 0800 197 1329 (Textphone) |
| Customer help points available |
|
| Staff help |
Meeting point: Ticket office.
|
| Staff help opening times | Monday to Friday: 05:50 to 19:00 Saturday: 06:50 to 19:00 Sunday: 09:45 to 16:45 |
| Accessible ticket machines |
|
| Accessible ticket machines information | Self service Ticket Machine is located at the entrance to platform 2. |
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
Yes |
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
Step Free Category A Station - This station has step free access to both platforms via a liftbridge. Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
Car parking +
| Station Car Park | |
|---|---|
| Operator | APCOA Parking (UK) Limited |
| Spaces | 80 |
| Opening times |
|
| Charges |
|
| Contact details | 0345 165 2030 |
Bus connections +
| Bus services available |
|
| Bus services information | Information to plan your onward journey is available in a printable format here |
Cycle storage +
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 25 |
| Sheltered | No |
| CCTV | Yes |
Other transport links +
| Transport | Information |
|---|---|
| Taxi rank available |
|
| Taxi rank information |
Yes |
| Airport available |
|
| Port available |
|
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