Stansted Airport Train Station
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Your journey
Going departing after
Stansted Airport Train Station
Address
Stansted Airport StationUnder the Airport Terminal
Bassingbourn Road
Stansted
Essex
CM24 1QW Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Wheelchairs
Wi-Fi
Phone box
Toilets
Buying tickets and collecting them -
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Sunday: 06:30 to 19:00 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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General services information +
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Rail Replacement services operate from the main coach station as directed by Station Staff. |
| Information Systems |
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Passenger services +
| Service | Information |
|---|---|
| Stansted Airport station customer services |
Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
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| Left luggage |
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| Lost property |
Monday to Friday: 09:00 to 17:00
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| Lost property contact details |
First class information +
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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Station facilities +
| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | The waiting room is on platform 1. There are also seats throughout the station. Closed until further notice |
| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information | Coffee shop Vending machines |
| Toilets |
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| Toilets information | The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet. |
| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Cashpoint information | Located on concourse |
| Bureau de change |
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| Shops |
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| Shops information | Newsagent/Sweets Passport Photo Booth |
| Showers |
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Accessibility +
| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 08:00 to 20:00 |
| Helpline contact details | 0800 028 28 78 |
| Customer help points available |
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| Staff help |
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
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| Staff help opening times | Monday to Sunday: 24 Hours a Day |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Details of nearest taxis are shown on station information poster |
| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station
This station has step free access to all platforms. Lifts available. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the Customer Information point. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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Car parking +
| Operator | British Airports Authority |
| Spaces | 5000 |
| Charges |
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| Contact details | |
Bus connections +
| Bus services available |
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| Bus services information |
Local buses and National Coach routes stop in bus station located at airport |
Cycle storage +
| Cycle storage available |
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Other transport links +
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Airport information | Station is within the Stansted Airport Terminal |
| Port available |
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