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General

This website is operated by XC Trains Limited ("we", "us") a company registered in England and Wales (company number 04402048) with its registered office at Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP. By using this website you agree to be bound by these terms. If you do not accept these terms, please do not use this website. We may modify these terms and conditions at any time by publishing the modified terms and conditions on this website. Any modifications shall take effect 3 days after posting on this website.

We are committed to protecting your privacy and making our website accessible to all users. Please see our Privacy policy and Accessibility policy for further details.

If you would like to contact us in relation to this website or these terms please use our Help page.

1. Access and content

We endeavour to allow uninterrupted access to the website, but access may be suspended, restricted or terminated at any time.

We reserve the right to change, modify, substitute or remove without notice any information on this website.

We assume no responsibility for the contents of any other websites to which you access via this website.

2. Intellectual Property

The intellectual property in all material on this website (including the text, design, images, graphics, their selection and arrangement and source code) belongs to us and our licensors. You may not alter, copy or redistribute the material without our prior written permission. However you may save or print a single copy for your own non-commercial use.

You shall retain ownership of all copyright in data you submit to this website. You grant us a world-wide exclusive, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner.

3. Disclaimer

We use reasonable endeavours to ensure that the data on this website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on this website. We do not guarantee that this website will be fault free and do not accept liability for any errors or omissions.

4. Liability

We exclude, to the fullest extent permissible by law, all liability for any loss or damage (including indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation) whether in contract, tort or otherwise arising out of or in connection with this website, inability to access this website, or any websites linked to this website.

5. Tickets

The ticketing facility accessed via this website is operated by Trainline.com Limited. Any ticket transaction is solely between you and Trainline.com and is subject to Trainline.com's terms and conditions. We are not a party to the transaction and exclude all liability for any loss or damage arising from or in connection with the transaction.

6. Governing law

These terms and conditions shall be governed by and construed in accordance with English law.

Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.

 

Please read the following in relation to www.crosscountrytrains.co.uk pages

Customers using this website are advised that those pages with a web address prefixed by www.crosscountrytrains.co.uk - are managed by Cross Country Trains Ltd ("CrossCountry Trains") and, as such, CrossCountry Trains is responsible for the content, detail and links contained within them as well as the use of cookies created by these pages. Please read the CrossCountry Trains Website Terms and Conditions in relation to your usage of this website and the CrossCountry Trains Privacy Policy in relation to any personal data collected and cookies used by CrossCountry Trains in this regard.

Please read the following in relation to www.buytickets.crosscountrytrains.co.uk or m.buytickets.crosscountrytrains.co.uk pages

The booking engine transactional pages - those with a web address prefixed by www.buytickets.crosscountrytrains.co.uk - are, meanwhile, managed by Trainline.com Limited ("Trainline") and, as such, your use of this part of the website should be in accordance with Trainline's Website Usage Policy.
Customers purchasing a ticket(s) for travel are advised that they are entering into a contract with Trainline in accordance with the Terms and Conditions relating to the Online Purchase of Tickets and that, in these cases, any queries regarding the purchase of the ticket(s) should be directed to Trainline. The Trainline Privacy Policy shall apply in relation to any personal data collected and cookies used by Trainline in this regard.

 

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CrossCountry WiFi Terms and Conditions

*YOUR ATTENTION IS DRAWN PARTICULARLY TO PARAGRAPH 8 BELOW WHICH SETS OUT LIABILITY TO YOU*


1. Definitions

In these Terms and Conditions, the following words have the following meanings:

"Information" means all material delivered by CrossCountry through the Hotspot.

"User" or "you" means the Hotspot end-user.

"Terms and Conditions" means these terms and conditions relating to the Hotspot.

2. Important Information

2.1. You must read and accept these Terms and Conditions before you access and use the Wi-Fi service (hereafter referred to as the "Hotspot"). By: (i) accessing and using the Hotspot; or (ii) purchasing a voucher for access and/or use of the Hotspot (a "Hotspot Voucher") you agree to be bound by the Terms and Conditions set out below. If you do not wish to be bound by these Terms and Conditions, please do not use the Hotspot or purchase a Hotspot Voucher.

2.2. CrossCountry's Privacy Policy forms part of these Terms and Conditions and you should read the Privacy Policy carefully before agreeing to these Terms and Conditions. The CrossCountry privacy policy is available at the following link: https://www.crosscountrytrains.co.uk/privacy-policy.

2.3. If you have any questions about these Terms and Conditions, please contact CrossCountry's Wi-Fi service desk at crosscountrywifisupport@nomadrail.com or on 0330 088 1270 before continuing (lines manned 05.00 to 02.00 each day, calls will be charged at local rate from a BT landline. Calls from other operators and mobiles may vary and may cost more).

2.4. If you are aged under 18, before you access and use the Hotspot, please ensure that you have your parent/guardian's consent and ensure that they and you have read and agree to these Terms and Conditions. If you intend to use someone else's credit or debit card for purchasing a Hotspot Voucher, you should enter their details when registering and they and you agree that they will be deemed to have consented to be bound to these Terms and Conditions and will be a party to these Terms and Conditions.

3. Information About Us

The Hotspot is operated by XC Trains Limited, a company registered in England and Wales under company number 04402048, whose registered office is at 1 Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP, and whose VAT number is 618 557 907 ("CrossCountry").

4. The Hotspot Description

4.1. The Hotspot is a wireless data service using radio frequency to access the Internet. CrossCountry offers the Hotspot for activities such as the active use of e-mail, instant messaging and browsing the Internet. These services may require Users to have accounts with third party service providers. Some information and material (for example software) is supplied to CrossCountry by third parties and CrossCountry offers no guarantees or contractual promises in relation to that information or material. Please be aware that you cannot use the Hotspot for the following reasons (this list is non-exhaustive):

4.1.1. Watching catch up TV (e.g. BBC iPlayer, ITVPlayer etc)

4.1.2. Downloading very large files

4.1.3. File sharing (e.g. BitTorrent)

4.1.4. Video sharing sites (e.g. YouTube)

5. The Hotspot

5.1. Although CrossCountry will endeavor to provide a high standard of Wi-Fi service at all times, due to the nature of the services the User acknowledges:-

5.1.1. that it is technically impossible to provide the Hotspot entirely free of faults and that CrossCountry does not undertake to do so;

5.1.2. that faults may lead to temporary unavailability of the Hotspot; and

5.1.3. that the operation of the Hotspot may be adversely affected by conditions and performances outside CrossCountry's control, including transmission, telecommunications links between CrossCountry and Users, between different parts of CrossCountry, and between CrossCountry and other systems and networks.

6. Use of the Hotspot

6.1. If you hold a valid first class ticket for the train journey you are making you may access the Hotspot free of charge (on services which have wi-fi available) and there is no need to purchase a Hotspot Voucher. Access is gained either through the Hotspot portal directly or by obtaining a printed PIN code voucher from the Senior Conductor on board (for journeys on CrossCountry's 170 train type). You are permitted to access the Hotspot for an unlimited period of time during that train journey, although data restrictions may apply. Printed PIN code vouchers provide 2-hour access and on expiry an additional code can be obtained from a member of CrossCountry's staff (subject to availability).

6.2. If you hold a valid standard class ticket for the train journey you are making, you may purchase a Hotspot Voucher, subject to these Terms and Conditions. At present you can purchase a Hotspot Voucher directly through the Hotspot service pages, or via a printed Hotspot Voucher from CrossCountry's service-at-seat (subject to availability). The pre-sale website (available at the following web page: www.crosscountrytrainswifi.co.uk) allows you to pre-purchase a Hotspot Voucher for your journey at a reduced price in comparison to the equivalent tariff bought on board the train.

6.3. You may purchase a Hotspot Voucher for a specific period of time for use of the Hotspot by you. We offer one type of Hotspot Voucher - elapsed time (where the length of time of access is measured from when you first log-on to the Hotspot and will expire at the end of the allocated time regardless of whether you are browsing the Internet or not).

6.4. Once purchased, Hotspot Vouchers can be used on any service operated by CrossCountry. The Hotspot Vouchers are not train, journey or route specific (though can only be used on CrossCountry trains).

6.5. The User undertakes:-

6.5.1. not to use the Hotspot for any unlawful purpose;

6.5.2. that it shall not make any use of the Hotspot such that the whole or part of the Hotspot is interrupted, damaged, rendered less efficient, or the effectiveness or functionality of the Hotspot is in any way impaired;

6.5.3. not to use the Hotspot for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character or in such a way as to cause annoyance, inconvenience or needless anxiety;

6.5.4. not to use the Hotspot in a manner which constitutes a violation or infringement of the rights of any person, firm or company (including rights of copyright or confidentiality);

6.5.5. that it shall not use the Hotspot to transmit any material for the purposes of publicity, promotion and/or advertising without the prior written consent of CrossCountry unless such transmission has been specifically requested by another User of the Hotspot;

6.5.6. that in the event that it has any right, claim or action against any other User arising out of the use of the Hotspot then it shall pursue such right, claim or action independently of, and without recourse to, CrossCountry; and

6.5.7. that CrossCountry may block access to certain websites by you on the Hotspot, including for example certain high bandwidth websites, in order to share bandwidth more amongst its User group.

6.6. The User will indemnify and defend CrossCountry against all claims, liability, damages, costs and expenses, including legal fees, arising out of a breach of these Terms and Conditions or any use of the Hotspot by the User. The User acknowledges that CrossCountry has no control over the nature or content of information or programs transmitted or received by the User using the Hotspot and that CrossCountry does not examine in any way the use to which the User puts the Hotspot. The User agrees to fully indemnify CrossCountry against any claims or legal proceedings arising in connection with User's use of the Hotspot which are brought or threatened against CrossCountry by any other person.

6.7. Your right to use the Hotspot is personal to you and you agree not to register on behalf of any other person, firm or company or to allow any other such person to use your log-in details to use the Hotspot. You must keep your log-in details confidential and not share them with any other person.

7. Availability of the Hotspot

7.1. The Hotspot service is only available on selected train services provided by CrossCountry.

7.2. Please note that it is the User's responsibility to ensure that the train they intend to travel on has Hotspot services available on board.

8. Our Liability to You

8.1. You may have other rights granted to you by law which are not set out in these Terms and Conditions and these Terms and Conditions do not override those rights unless permitted by law.

8.2. For further information about your legal rights (including your consumer rights) we suggest that you contact your local Citizens Advice Bureau or Trading Standards office.

8.3. Please take care of your wireless device. CrossCountry accepts no responsibility for loss or damage to a User's wireless device.

8.4. The headings in this paragraph 8 below make clear which parts of this paragraph 8 apply to you, depending on the circumstances in which you are using the Hotspot.

The following terms apply to all Hotspot users (both personal and commercial users):

8.5. CrossCountry does not, and cannot, guarantee that the Hotspot website will be compatible with any or all hardware and software that you may use to try to connect to the internet via the Hotspot. CrossCountry does not, and cannot, guarantee that the Hotspot, or your use of it, will be available at all times or at any specific times or that it will be error-free. CrossCountry reserves the right to modify or suspend access to the Hotspot at any time (acting reasonably) where it is necessary to do so.

8.6. CrossCountry is, and remains, legally responsible to you at all times, regardless of any wording to the contrary in these Terms and Conditions, for any:

8.6.1. death or personal injury arising from CrossCountry's failure to take reasonable skill and care;

8.6.2. fraud or fraudulent misrepresentation; or

8.6.3. any matters which it would be illegal for CrossCountry to exclude or limit its liability to you.

8.7. If CrossCountry fails to comply with these Terms and Conditions, it is responsible for loss or damage you suffer that is a foreseeable result of its breach of the Terms and Conditions or CrossCountry's negligence, but CrossCountry is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of CrossCountry's breach or if they were contemplated by you and CrossCountry at the time you registered or logged in to use the Hotspot.

8.8. CrossCountry is not responsible to you for losses which you suffer due to any event beyond CrossCountry's reasonable control.

8.9. CrossCountry endeavours to provide a high standard of wi-fi service at all times, however, due to the nature of the service, faults and technical difficulties and/or loss of signal may lead to temporary unavailability of the Hotspot and the operation of the Hotspot may be adversely affected by conditions and performance outside CrossCountry's control including but not limited to transmission, communication links between CrossCountry and you and between the networks and services provided by CrossCountry's suppliers and the mobile Internet network provider.

8.10. The Internet and wi-fi connections to the Internet are not secure networks or a secure means of accessing the network. CrossCountry cannot guarantee the security or privacy of the Hotspot, the device you use to access the Hotspot or any information or communications to/from the Hotspot.

8.11. It is your responsibility to ensure that you protect your own data and/or software against viruses, hacking or other third party intrusions. CrossCountry is not responsible to you for losses which you suffer due to your failure to appropriately and adequately protect your device from contamination, hacking or third parties or from your failure to back-up the content of your device.

8.12. CrossCountry is not responsible for the content on the Internet including information contained in websites or any third party information provided through the Hotspot and will not be liable to you for any losses you suffer as a result of using third party websites.

The following terms of this paragraph 8 set out below only apply if you are using the Hotspot for business or commercial purposes and to the extent you use the Hotspot for business or commercial purposes:

8.13. The Hotspot is provided on an "as is" and "as available" basis and CrossCountry makes no warranties or representations whether express or implied in relation to the Information, including implied warranties or conditions of completeness, accuracy, satisfactory quality or fitness for a particular purpose.

8.14. Except as set out above in this paragraph 8, CrossCountry is not liable to you in contract, tort, negligence, and statutory duty or otherwise for any indirect or consequential loss or damage whatsoever or for any direct or indirect losses arising from or in connection with the Hotspot or these Terms and Conditions in so far as they relate to:

8.14.1. loss of business, profits or revenue;

8.14.2. loss of or damage to goodwill;

8.14.3. loss of savings;

8.14.4. loss of use;

8.14.5. business interruption; or

8.14.6. loss or corruption of any data or information (save to the extent we are the data controller of such data and it is personal data (all as defined under current data protection legislation in England)).

9. Registration

9.1. In standard accommodation, purchasing a Hotspot Voucher and receiving an access code allows you to use the Hotspot for your personal use only and you agree not to register on behalf of any other person or entity. In purchasing a Hotspot Voucher we will ask you to supply personal details, and it is your responsibility to ensure they are correct. You are responsible for keeping your details confidential. You should not permit other people to use your personal details and access codes and you are responsible for preventing any unauthorised use. If you discover you have made a mistake with your personal details after you have submitted them to CrossCountry, please contact the WiFi service desk by emailing crosscountrywifisupport@nomadrail.com or telephoning on 0330 088 1270 immediately so the mistake can be rectified as soon as possible (lines manned 05.00 to 02.00 each day, calls will be charged at local rate from a BT landline. Calls from other operators and mobiles may vary and may cost more).

9.2. You should contact CrossCountry as soon as possible if you believe that anyone has obtained your personal details and / or access codes without your permission or if you become aware of any other breach of security on the Hotspot.

10. Intellectual Property

The User acknowledges that all copyright, trade marks and all other intellectual property rights in the Hotspot shall remain vested in CrossCountry or its licensor.

11. Suspension and Termination

CrossCountry shall have the right to immediately terminate your use and access to the Hotspot and/or suspend your ability to use or access the Hotspot, if CrossCountry (acting reasonably) believes you have committed or are likely to commit a breach of these Terms and Conditions.

12. User Date

12.1. CrossCountry will deal with your personal data in compliance with the current data protection legislation in England and in accordance with CrossCountry Privacy Policy.

12.2. CrossCountry cannot guarantee the security or privacy of the Hotspot and any information or communication to or from the Hotspot by the User.

13. Hotspot Vouchers- How the Contract is formed between you and CrossCountry

13.1. CrossCountry's order process allows you to check and amend any errors before submitting your order to CrossCountry. Please take the time to read and check your order at each page of the order process.

13.2. After you place an order, you will receive an e-mail from CrossCountry acknowledging that CrossCountry have received and accepted your order ("Dispatch Confirmation"). The contract between you and CrossCountry will only be formed when CrossCountry send you the Dispatch Confirmation (the "Contract").

13.3. If we are unable to supply you with a Hotspot Voucher for any reason, CrossCountry will inform you of this by e-mail and CrossCountry will not process your order. If you have already paid for the Hotspot Voucher, CrossCountry will refund you the full amount as soon as possible.

14. Wifi Refunds Policy

14.1. We recognise that on occasions you may not be able to access the Hotspot as intended and on this basis we have in place a Refunds Policy, as set out in this paragraph 14, such policy is subject to any of your additional rights under paragraph 15 below.

14.2. If a User has purchased a Hotspot Voucher using any of CrossCountry's tariffs, through any of the available purchase channels, and the User does not get the service the User expected, the User may be entitled to claim a replacement pass for future use, or a full refund. A replacement Hotspot Voucher (or, where applicable, a full refund) will only be issued under the following conditions:

14.2.1. If a Hotspot Voucher is purchased in advance of travel through the pre-sale website (available at the following web page: www.crosscountrytrainswifi.co.uk), the User must have checked before travelling that the service they were travelling on is operated by CrossCountry;

14.2.2. User has not been able to access the Hotspot due to CrossCountry's fault (including cancellation of train service and subsequent use of substitute train service by another operator) and has contacted the CrossCountry WiFi service desk by telephone on 0330 088 1270 or by e-mail on crosscountrywifisupport@nomadrail.com within the active period of the Hotspot Voucher purchased;

14.2.3. The request for a replacement Hotspot Voucher is made within seven (7) days of the purchase of the original Hotspot Voucher;

14.2.4. The User has contacted the CrossCountry WiFi service desk by telephone on 0330 088 1270 or by e-mail on crosscountrywifisupport@nomadrail.com with details of:

14.2.4.1. the type of Hotspot Voucher purchased;

14.2.4.2. the date and time of purchase;

14.2.4.3. the method of purchase;

14.2.4.4. as much detail as possible of the train service on which the use of the Hotspot Voucher was attempted;

14.2.4.5. the time at which you experienced the issue; and

14.2.4.6. reasons for the claim.

14.3. Claims for a replacement Hotspot Voucher or refund will not be considered if one or more of the following conditions is evident:

14.3.1. the device on which the User attempted to access the Hotspot was not properly configured or faulty;

14.3.2. connection speed of Hotspot service is deemed insufficient by the User;

14.3.3. the User is deemed by CrossCountry not to have followed the Fair Usage Policy;

14.3.4. the User is known as a persistent claimant of replacement Hotspot Vouchers with no material evidence to support ongoing claims; and / or

14.3.5. the User does not make the journey for any reason other than as a result of CrossCountry's fault

14.4. Any claims will be verified according to CrossCountry's Hotspot usage records prior to the issue of any replacement Hotspot Voucher or refund. Should CrossCountry agree to a claim, CrossCountry reserves the right to decide whether a replacement Hotspot Voucher or refund is most appropriate and will be calculated on a pro-rata basis, on the type of problem, the length of time you were logged on and the amount paid for the Hotspot Voucher. Please be aware that inactivated Hotspot Vouchers bought through the pre-sale website (available at the following web page: www.crosscountrytrainswifi.co.uk) are valid for 1 year after purchase and are not train, journey or route specific. Refunds for Hotspot Vouchers paid for by credit or debit card via the aforementioned pre-sale website will be refunded electronically to the account used to purchase the Hotspot Voucher.

15. Your Consumer Right of Return and Refund

15.1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in this paragraph 15. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Hotspot Voucher, you can notify CrossCountry of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

15.2. However this cancellation right does not apply once you have redeemed (or otherwise used) the Hotspot Voucher.

15.3. You may cancel the Contract for up to seven (7) days from the date you receive the Dispatch Confirmation (which is when the Contract between you and CrossCountry is formed) provided that at that point in time, the Hotspot Voucher has not yet been used.

15.4. To cancel the Contract, please contact the CrossCountry WiFi service desk via telephone on 0330 088 1270 or by e-mail on crosscountrywifisupport@nomadrail.com. You may wish to keep a copy of your cancellation notification for your own records. If you send CrossCountry your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent CrossCountry the e-mail or posted the letter to us. If you call CrossCountry to notify them of your cancellation, then your cancellation is effective from the date you telephone us.

15.5. You will receive a full refund of the price you paid for the Hotspot Voucher. We will process the refund due to you as soon as possible and, in any case, within thirty (30) calendar days of the day on which you gave CrossCountry notice of cancellation as described in paragraph 15.4. If you returned the Hotspot Voucher to CrossCountry because it was faulty or mis-described, please see paragraph 15.6.

15.6. If you have rejected the Hotspot Voucher under this paragraph 15 because it was faulty or mis-described, we will refund the price of a defective Hotspot Voucher in full.

15.7. We will refund you on the credit card or debit card used by you to pay.

15.8. Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.

15.9. As a consumer, you will always have legal rights in relation to a Hotspot Voucher that is faulty or not as described. These legal rights are not affected by the returns policy in this paragraph 15 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

16. Changes to the Terms & Conditions

CrossCountry reserves the right to change these Terms and Conditions from time to time by placing a note of such change in this file. The User's continued use of the Hotspot following notice of such change shall be deemed to be the User's acceptance of any such change. It is the User's responsibility to check this file regularly to determine whether these Terms and Conditions have been changed. If the User does not agree to any change to these Terms and Conditions then the User must immediately stop using the Hotspot.

17. Severability

Each provision of these Terms and Conditions excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other of those provisions is held inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the termination of these Terms and Conditions howsoever occasioned.

18. No Waiver

If CrossCountry fails to insist that you perform any of your obligations under these Terms and Conditions, or if it does not enforce its rights against you, or if it delays in doing so, that will not mean that CrossCountry has waived its rights against you and will not mean that you do not have to comply with those obligations. If CrossCountry does waive a default by you, it will only do so in writing, and that will not mean that CrossCountry will automatically waive any later default by you.

19. Choice of Law

These Terms and Conditions shall be governed by English law and the parties hereby irrevocably submit to the exclusive jurisdiction of the English Courts. However, if you are a resident of Scotland, you may also bring proceedings in Scotland.

20. Other Information

20.1. These Terms and Conditions and all communications between CrossCountry and you will be conducted in the English language.

20.2. Any notices CrossCountry sends to you will be sent to the most recent e-mail address or postal address provided to CrossCountry by you.

20.3. CrossCountry will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms and Conditions that is caused by an event outside its control.

20.4. An event outside CrossCountry's control means any act or event beyond CrossCountry's reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

20.5. CrossCountry may transfer its rights and obligations under these Terms and Conditions, to another organisation, and CrossCountry will always notify you in writing if this happens, but this will not affect your rights or CrossCountry's obligations under these Terms and Conditions.

20.6. These Terms and Conditions are a contract between you and CrossCountry. Unless you are aged under 18 and are using the Hotspot with the consent of your parents/guardian, neither you nor CrossCountry intend that these Terms and Conditions will be enforceable by anyone except you and CrossCountry whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

21. Contact Us

If you are not satisfied by the Hotspot service you receive, please contact the Wi-Fi support helpdesk by emailing crosscountrywifisupport@nomadrail.com or telephoning on 0330 088 1270. Alternatively, you can contact CrossCountry's customer relations team by emailing customer.relations@crosscountrytrains.co.uk or telephoning 03447 369 123.

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Ten minute reservations SMS service

  1. Ten minute reservations are for use by customers who hold a valid rail ticket. A Ten minute reservation does not replace your travel ticket. You may only use Anytime and Off Peak tickets in conjunction with a Ten minute reservation. You may not use Advance purchase ticket types that specify the date and train on which you must travel.
  2. Ten minute reservations are offered subject to availability. No charge is made by CrossCountry for use of this service, but your mobile service provider may do so. Please check with them for details.
  3. Ten minute reservations are provided on a 'best endeavours' basis and offered in limited numbers on a first-come, first served basis on specified trains. Obtaining a Ten minute reservation does not guarantee that we will be able to provide you with a seat if we are prevented from doing so by service disruption or other operational reasons beyond our control.

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Catering

  1. Catering services are not available on all trains or routes.
  2. Products are subject to change and alternatives may be supplied.
  3. Alcoholic beverages are sold and served to over-18's only.
  4. We can't guarantee we will be able to deliver products if you are not seated in your reserved seat. If you are not seated in your reserved seat you should make yourself known to the on board staff as soon as possible.
  5. Payment will be required at the point of delivery.
  6. We will endeavour to deliver in the preferred time slot but it's not guaranteed.
  7. You must bring your confirmation email with you as proof of your order.
  8. During times of service disruption we will endeavour to deliver your order but this cannot be guaranteed.

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NUS extra & Apprentice extra - CrossCountry 10% discount terms and conditions

  1. The 10% discount is available for CrossCountry Advance tickets only which are exclusively for use on CrossCountry trains.
  2. The discount is not available against other train company tickets or other fare types.
  3. The CrossCountry Advance tickets will only be valid on the CrossCountry network - the tickets will not be accepted by other train operators.
  4. The 'CrossCountry & Connections' Advance tickets are not valid in conjunction with this promotion, even if the journey is made solely on CrossCountry trains.
  5. If part of your journey is with another operator then you must buy a valid ticket for that part of the route. For details of the CrossCountry network, please visit: www.crosscountrytrains.co.uk.
  6. CrossCountry Advance tickets are subject to availability.
  7. Bookings with more than one CrossCountry Advance ticket will generate a 10% discount per ticket.
  8. A valid NUS extra and Apprentice extra card number must be entered to be eligible for the discount.
  9. XC Trains Ltd do not take responsibility for loss of NUS extra or Apprentice extra cards and no discount will be available without a valid card number regardless of circumstances.
  10. The National Conditions of Travel apply for travel on all CrossCountry trains.
  11. You must carry your NUS extra or Apprentice extra card with you on your journey and present it to rail staff on request.
  12. CrossCountry reserve the right to withdraw this offer or amend these Terms and Conditions at any time without notice.

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CrossCountry Advance Ticket Offer Terms and Conditions for Tesco Colleague Benefit Scheme

  1. The CrossCountry and Grand Central discounted Advance train tickets can only be booked and purchased by Tesco colleagues through the Tesco Colleague Benefit sites ‘Our Tesco’ and ‘Colleague Deals and Discounts’. Colleagues need to register on ‘Our Tesco’ or Colleague Deals and Discounts’ to receive the CrossCountry discounted fare.
  2. A 10% discount is available on CrossCountry and Grand Central First and Standard Advance train fares only which are exclusively for travel on CrossCountry or Grand Central Trains. For details of the CrossCountry and Grand Central networks, please see our route map. The discount applies to both Adult and Child train fares and are available on both Standard and First Class Advance train fares.
  3. Average saving calculated by comparing Advance standard single ticket prices, purchased before the day of travel, for 4,875 CrossCountry journeys, to the equivalent price of an Anytime standard single ticket valid on CrossCountry services. Advance fares are subject to availability, terms and conditions apply. CrossCountry Advance train fares are Single (one-way) tickets. For return journeys two Advance train tickets should be reserved to cover the outward and return journey.
  4. Advance train tickets are generally not available earlier than 12 weeks before the date of travel. It is recommended to book Advance train tickets as early as possible as fares are subject to availability.
  5. Advance train tickets are booked for a specific date and service. Advance train fares are valid only on the date and train shown on the ticket and are non-refundable.
  6. You can change the time or date of travel for train tickets that are collected from the station, a ticket machine or sent by post at no additional charge. This can be done up to two hours after purchase and up to 24 hours before you are due to travel. In this case the 10% discount will no longer apply. If your new ticket is more expensive than your original, you will be charged the difference. Find out more here.
  7. Print your own tickets and m-tickets cannot be changed however you can request a new pin to book a new journey.
  8. To change a booking contact CrossCountry Telesales on t: 03447 369 123 (Option 2).
  9. Refunds are not available on a cancelled ticket.
  10. The 'CrossCountry & Connections' Advance train tickets are not valid in conjunction with this promotion, even if the journey is made solely on CrossCountry trains.
  11. The discount is not available against other train company tickets or other fare types.
  12. If part of your journey is with another operator, then you must buy a ticket for that part of the route at full fare. This can be done via the CrossCountry website at the same time when booking your CrossCountry discounted travel.
  13. The National Rail Conditions of Travel apply for travel on all CrossCountry trains.
  14. CrossCountry do not charge a booking fee.
  15. During the booking process, you can select your own seat on CrossCountry. The discount is available to Tesco employees and their family only. The Tesco employee is not required to travel at the same time as family members.
  16. The discounted fare is for leisure travel only; it is not available for commuting or business travel purposes. Please note that the PIN code can only be used once for one transaction.
  17. The booking made with the PIN code can be for a maximum of 9 people travelling.
  18. The maximum number of tickets which can be purchased with one PIN code is 18 (nine x Advance train tickets in the outward direction and nine x Advance train tickets in the return direction).
  19. The date of travel must be the same for all outward journeys and the same for all return journeys.
  20. All tickets purchased in the transaction must be going from and to the same outward and return destinations.
  21. Bookings with more than one CrossCountry Advance train ticket will generate a 10% discount per ticket.
  22. A PIN code can only be used once and has a validity of 30 days from date delivered via email to the Tesco employee.
  23. Further PIN codes can be requested through the Tesco Colleague Benefit sites.
  24. Lost PIN codes or problem with booking your ticket contact t: 03447 369 123 (Option 3) or use the online form.
  25. CrossCountry reserves the right to withdraw this offer or amend these terms and conditions at any time without notice.

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SmartGo

  1. The 10% discount is available for CrossCountry Advance tickets only which are exclusively for use on CrossCountry trains.
  2. The discount is not available against other train company tickets or other fare types.
  3. Discounts apply to both Adult and Child fares and are available on both standard and First Class Advance fares.
  4. CrossCountry Advance tickets are subject to availability.
  5. Please note that the PIN code only be used once for one transaction.
  6. The booking made with the pin code can be for a maximum of 9 people travelling.
  7. All tickets purchased in the transaction must be going from and to the same outward and return destinations.
  8. The discount can only be applied to CrossCountry Advance tickets, the maximum number of tickets which can be purchased is 18 (nine x Advance tickets in the outward direction and nine x Advance tickets in the return direction).
  9. The date of travel must be the same for all outward journeys and the same for all return journeys.
  10. Bookings with more than one CrossCountry Advance ticket will generate a 10% discount per ticket.
  11. PIN codes can only be issued once. CrossCountry will not take responsibility for any lost or deleted PIN codes - replacements cannot be issued.
  12. The CrossCountry Advance tickets will only be valid on the CrossCountry network - the tickets will not be accepted by other train operators. For details of the CrossCountry network, please see our route map.
  13. The 'CrossCountry & Connections' Advance tickets are not valid in conjunction with this promotion, even if the journey is made solely on CrossCountry trains.
  14. If part of your journey is with another operator then you must buy a ticket for that part of the route.
  15. The National Rail Conditions of Travel apply for travel on all CrossCountry trains.
    CrossCountry reserves the right to withdraw this offer or amend these terms and conditions at any time without notice.
  16. The cash redemption value of this voucher is 0.001p.

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Facebook #WednesdayWinner Prize Draw

  1. The Promoter of these prize draws is XC Trains Limited of 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS.
  2. The prize draws are open to all UK residents (excluding Northern Ireland) aged 18 years or over except employees of the Promoter or its holding or subsidiary companies, their families agents or any third party directly associated with administration of the prize draws.
  3. This prize draws are free to enter but internet access and your own genuine personal Facebook account are required.
  4. To enter into a prize draw, simply visit the Promoter’s Facebook page (https://www.facebook.com/CrossCountrytrains/) and reply to the Promoter’s “#WednesdayWinner” post with the tag “#XCWednesdayWinner”.
  5. Only one entry per person per prize draw is permitted.
  6. These prize draws will run one Wednesday per month from 06/04/22 until 21/12/22.
  7. The opening date of each prize draw will be 09:00 hrs every Wednesday and the closing date of each prize draw is 23:59 hrs the same day. Entries received outside this timeframe will not be valid.
  8. The Promoter accepts no responsibility for entries not successfully completed dues to a technical fault, technical malfunction computer hardware or software failure, satellite, network or server failure of any kind.
  9. One winner for each prize draw will be randomly selected by a computer process the day after the applicable closing date stated in condition 7(the “Draw Date”).
  10. Each winner will receive the prize of two First Class return rail tickets for travel on the Promoter’s rail services on the Promoter’s rail network (https://www.crosscountrytrains.co.uk/stations-destinations/route-map). Travel must be used within 12 months from the day after the day the prize is delivered. Travel dates are subject to availability and must be booked in advance. All travel is subject to the National Rail conditions of Travel (http://www.nationalrail.co.uk/times_fares/46427.aspx).
  11. Any costs incidental to the fulfilment of a prize other than the delivery of such by post are the responsibility of each winner.
  12. Each winner will be notified on the relevant Draw Date by way of private message via the Facebook account they used to enter and will be provided with details of to how to claim their prize and how to organise travel. If a winner does not claim their prize before midnight on the Tuesday following the applicable Draw Date then the prize will be forfeited, and the Promoter will be entitled to select another winner in accordance with the process described above.
  13. The prizes will be sent to the winners by post within 5 days of the Promoter receiving the winner’s postal address. The winner is responsible for providing their correct postal address and the Promoter will not accept responsibility for any lost prizes and replacements cannot be sent.
  14. Prizes are non-exchangeable non- negotiable non- transferable and no cash alternative is offered.
  15. The Promoter reserves the right to replace any prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control makes it necessary to do so.
  16. The decision of the Promoter regarding any aspect of these prize draw is final and binding and no correspondence will be entered into about it.
  17. The Promoter must either publish or make available information that indicates that valid awards have taken place. To comply with this obligation the Promoter send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within 30 days of the relevant closing date stated in condition 7. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
  18. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award a prize to anyone in breach of these terms and conditions.
  19. The Promoter reserves the right to hold void, suspend, cancel, or amend these prize draws where it becomes necessary to do so.
  20. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate any winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up a prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
  21. Personal data provided by you in entering any of these prize draws will be processed by the Promoter for the purpose of administering the prize draw. Entry to any of these prize draws will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter any of these prize draws.
  22. Personal data supplied during the course of these prize draws may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize. If you do not wish your personal data to be processed in this way, please do not enter any of these prize draws.
  23. Any other processing of personal data (other than as set out at clauses 21 and 22 above) supplied during the course of these prize draws will only processed as set out in the promoter’s privacy policy (https://www.crosscountrytrains.co.uk/privacy-policy). Please also see condition 17 with regards to the announcement of winners. If you do not wish your personal data to be processed in this way, please do not enter any of these prize draws.
  24. These prize draws are in no way sponsored, endorsed, or administered by or associated with Facebook and entrants hereby acknowledge and agree that Facebook has no liability whatsoever in respect of these terms and conditions nor the prize draws to which they relate.
  25. These prize draws shall be governed by English law, and the parties submit to the jurisdiction of the English courts.

Customer Research Survey: Terms and Conditions

1. The promoter of this prize draw is XC Trains Limited whose correspondence address is 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (the “Promoter”).
2. The prize draw is open to all Great Britain residents in receipt of a “Customer Research Survey” email sent on behalf of the Promoter on 27/05/22 (the “E-mail”). Please note, the Email will only be sent to individuals whom have previously signed up to receive marketing correspondence from the Promoter.
3. The prize draw is not open to employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
4. Entrants under the age of 18 must obtain parental consent before entering the prize draw
5. The prize draw is free to enter, and no purchase is necessary however internet access is required.
6. To enter the prize draw you must fully complete the survey by following the link included in the E-mail and press submit to upload your completed survey. Entries are limited to one per person and surveys that have not been properly completed will not be entered into the prize draw.
7. The opening date for entries is 27/05/22 . The closing date of the prize draw is 10/06/22. Entries received outside this time frame will not be valid.
8. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind
9. The Promoter will not accept prize draw entries that are completed by third parties or in bulk, have been altered, reconstructed, forged or tampered with, or are incomplete.
10. There will be one winner of this prize draw who will be chosen by random draw performed by a computer process on or around 18/06/22 (the “Draw Date”).
11. The winner will receive the prize of two First Class return rail tickets for travel on the Promoter’s rail network (further details are available at the following link: https://www.crosscountrytrains.co.uk/stations-destinations/route-map).
12. Dates and times for rail travel are subject to availability and when claiming their prize in accordance with condition 14, the winner must give the Promoter at least ten (10) working days notice prior to the intended date of travel. Outbound travel must be completed on or before 31/12/22 and all travel is subject to the National Rail Conditions of Travel (http://www.nationalrail.co.uk/times_fares/46427.aspx).
13. Any costs incidental to the fulfilment of the prize (other than the delivery of such to the winner in accordance with these terms and conditions) are the responsibility of the winner and the winner will be responsible for ensuring that they and any person travelling with them are available to travel on their chosen dates.
14. Entrants will be notified if they have been selected as the winner by email (using the details provided on entry) within seven (7) days of the Draw Date. When notifying the winning entrant, the Promoter will issue a claim form which the winner must complete, specifying the intended dates of travel and return to the Promoter to claim their prize. It is the winner’s responsibility to ensure that they provide the correct details on the claim form.
15. If the winner does not respond to the Promoter to accept their prize within seven (7) days of being notified of their win by completing and returning the claim form, then the winner’s prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process set out above.
16. The prize will be sent to the winner via email within seven (7) days of the Promoter receiving the winner’s completed claim form.
17. The prize is non-exchangeable, non-transferable and no cash alternative is offered.
18. The Promoter reserves the right to substitute the prize with a prize of equal of greater value if circumstances beyond the Promoter’s control makes it necessary to do so.
19. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
20. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.
21. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.
22. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
23. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of any major prize winner and, if applicable copies of their winning entries, to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within four weeks of the Draw Date stated in condition 10. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
24. Personal data provided by you in entering this prize draw will be processed by the Promoter for the purpose of administering this prize draw. Entry to this prize draw will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
25. Personal data supplied during the course of this prize draw may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
26. In addition to the processing of personal data set out at clauses 24 and 25 above, personal data supplied during the course of this prize draw will be processed as set on in the promoter's privacy policy (https://www.crosscountrytrains.co.uk/privacy-policy). Please also see condition 23 with regards to the announcement of winners. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
27. The prize draw shall be governed by English law, and the parties submit to the jurisdiction of the English courts.

Seatfrog Terms and Conditions

1. This Seatfrog upgrade auction offer can only be used by customers and accompanying travellers on the same booking reference, with a valid Standard Class ticket, travelling on eligible CrossCountry services. There are no restrictions on which Standard Class tickets can engage in the auction.

2. Each Seatfrog upgrade is valid for a single person and is for the one-way journey on the stipulated date and time only. Upgrades are not transferable even if the original ticket allows travel in Standard Class on other CrossCountry trains.

3. Customers travelling in a group on the same booking reference may participate in a Seatfrog auction to upgrade together. Any member of the group can register with Seatfrog and bid on a number of seats which they specify. Should the member win an auction, the specified number of upgrades will be issued to their device.

4. Due to the last-minute nature of Seatfrog auctions we can't guarantee everyone in a group will sit together.

5. Upon payment of the upgrade fee, customers are issued with First Class upgrade barcodes for the specified number of upgrades within the Seatfrog app. Each upgrade barcode issued to the customer’s mobile phone must be presented, along with a valid Standard Class ticket, to the Train Manager. Customers must also retain their original Standard Class tickets to pass through station gates. The First Class upgrade barcode is not valid unless accompanied by a valid Standard Class ticket.

6. Seatfrog upgrades are verified by the Train Manager. If the customer cannot produce a valid barcode on their mobile device, they will be charged the difference between the appropriate First Class fare and their current ticket fare. It is the customer's responsibility to make sure their mobile device is fully charged, as verification can take place at any point during the journey.

7. Seatfrog upgrades are also eligible for Delay Repay compensation if a service is delayed by 30 minutes or more. Customers will need to include their Seatfrog receipt when they submit a delay repay form online.

8. The Seatfrog upgrade is non-refundable except where the customer can't travel because of CrossCountry delays or train cancellation, or where First Class accommodation is unavailable. Special arrangements will be made to accommodate customers on the next available CrossCountry train (although a seat can't be guaranteed), or to refund the upgrade fee paid, provided the journey has not yet commenced.

9. The CrossCountry First Class complimentary service varies according to date, time of day and the journey being made. All items and offers are listed are subject to availability, may change or may be withdrawn at any time.

 

XC Prize Draw June 2020

 

  1. The promoter of this prize draw is XC Trains Limited of 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (the “Promoter”).
  2. The prize draw is open to all United Kingdom residents aged 18 years or over in receipt of a ‘CrossCountry Giveaway’ email sent by the Promoter at 11:00 am on the 15 June 2020 (the “E-mail”), except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
  3. The prize draw is free to enter and no purchase is necessary, however, internet access is required.
  4. All entries must be submitted by clicking the relevant link included in the E-mail and only one entry per person is permitted.
  5. The opening date and time for entries is 11:00 am on the 20 June 2020. The closing date and time of the prize draw is 11.59 pm on the 27 June 2020. Entries submitted outside of this timeframe will not be valid.
  6. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
  7. There will be one winner of this prize draw who will be chosen by random draw performed by a computer process on 29 June 2020 (the “Draw Date”).
  8. The winner will receive a Men’s Cornish Pamper Hamper from Classic Cornish Hampers (https://www.classiccornishhampers.co.uk/pasty-hampers/mens-cornish-pamper-hamper/) which entitles the winner to receive a hamper containing a selection of Cornish produce, including pasties, cheese and biscuits and bottles of ale and cider.
  9. The Men’s Cornish Pamper Hamper will be posted to the winner by the Promoter, once the winner has confirmed acceptance of their prize and selected which contents option, in accordance with condition 12 below.
  10. The Men’s Cornish Pamper Hamper is subject to availability and any terms and conditions imposed by Classic Cornish Hampers and it is the responsibility of the winner to familiarise themselves with such.
  11. Any costs incidental to the fulfilment of the prize (other than the delivery of such) are the responsibility of the winner.
  12. The winner will be notified of their win by email (using the details they provided on entry) within fourteen days of the Draw Date. If the winner does not respond to the Promoter to accept their prize and selected contents option within 14 days of being notified of their win, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
  13. The prize is non-exchangeable, non-transferable and no cash alternative is offered.
  14. The Promoter reserves the right to substitute the prize with a prize of equal or greater value if circumstances beyond the Promoter’s control makes it necessary to do so.
  15. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
  16. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within 4 weeks of the Draw Date stated in condition 7. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
  17. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
  18. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.
  19. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
  20. Personal data provided by you in entering this prize draw will be processed by the Promoter for the purpose of administering this prize draw. Entry to this prize draw will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
  21. Personal data supplied during the course of this prize draw may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
  22. Any other processing of personal data (other than as set out at clauses 21 and 22 above) supplied during the course of this prize draw will only be processed as set out in the promoter’s privacy policy (https://www.crosscountrytrains.co.uk/privacy-policy). Please also see condition 17 with regards to the announcement of winners. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
    23. The prize draw shall be governed by English law, and the parties submit to the jurisdiction of the English courts.

 

Win 4 Tickets to The Luna Cinema competition

 

  1. The Promoter of this prize draw is XC Trains Limited of 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS. 
  2. The prize draw is open to all UK residents (excluding Northern Ireland) aged 18 years or over except employees of the Promoter or its holding or subsidiary companies, their families agents or any third party directly associated with administration of the prize draw. 
  3. This prize draw is free to enter but internet access and your own genuine personal Facebook or Twitter accounts are required. 
  4. To enter into the prize draw, simply follow our Twitter and Facebook page as well as Luna Cinema’s Twitter and Facebook page and retweet/reshare our competition post. Only one entry per person is permitted. 
  5. The opening date for entries is 12:00 hrs on Thursday 3 September 2020. The closing date of the prize draw is 12:00 hrs on Friday 4 September 2020. Entries received after this time will not be valid. 
  6. The Promoter accepts no responsibility for entries not successfully completed dues to a technical fault, technical malfunction computer hardware or software failure, satellite, network or server failure of any kind. 
  7. One winner will be randomly selected by a computer process on Monday 7 September 2020 (the “Draw Date”). 
  8. The winner will receive the prize of four tickets to a Luna Cinema venue subject to availability. The winner can pick from one of the locations and dates to attend up until the 4 October 2020. If the prize is not claimed by then, the tickets will be invalid. For more information and for specific dates, locations and availability please visit -https://thelunacinema.com/whats-on-2020 
  9. Any costs incidental to the fulfilment of the prize other than the delivery of such by post are the responsibility of the winners. 
  10. The winners will be notified on the Draw Date by way of private message via the Facebook or Twitter account they used to enter and will be provided with details of to how to claim their prize and how to organise travel. If the winner does not claim their prize before midnight on Monday 7 September 2020  then the prize will be forfeited, and the Promoter will be entitled to select another winner in accordance with the process described above. 
  11. The prize will be sent to the winners by post within five (5) days of the Promoter receiving the winner’s postal address. The winner is responsible for providing their correct postal address and the Promoter will not accept responsibility for any lost prizes and replacements cannot be sent. 
  12. The prize for the winner is non-exchangeable non- negotiable non- transferable and no cash alternative is offered. 
  13. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control makes it necessary to do so. 
  14. The decision of the Promoter regarding any aspect of this prize draw is final and binding and no correspondence will be entered into about it. 
  15. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within 30 days  of the closing date stated in condition 5. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request. 
  16. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions. 
  17. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so. 
  18. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected. 
  19. Personal data provided by you in entering this prize draw will be processed by the Promoter for the purpose of administering this prize draw. Entry to this prize draw will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter this prize draw. 
  20. Personal data supplied during the course of this prize draw may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize. If you do not wish your personal data to be processed in this way, please do not enter this prize draw. 
  21. Any other processing of personal data (other than as set out at clauses 19 and 20 above) supplied during the course of this prize draw will only processed as set out in the promoter’s privacy policy https://www.crosscountrytrains.co.uk/privacy-policy. Please also see condition 15 with regards to the announcement of winners. If you do not wish your personal data to be processed in this way, please do not enter this prize draw. 
  22. This prize draw is in no way sponsored, endorsed, or administered by or associated with Facebook and entrants hereby acknowledge and agree that Facebook has no liability whatsoever in respect of these terms and conditions nor the prize draw to which they relate. 
  23. The prize draw shall be governed by English law, and the parties submit to the jurisdiction of the English courts. 

 

XC Prize Draw for Waterstones Voucher

 

  1. The Promoter of this prize draw is XC Trains Limited whose correspondence address is 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS.
  2. The prize draw is open to all UK residents over the age of 18 years in receipt of a ‘CrossCountry Give-away’ email sent on 9 September 2020 at 12pm (the “E-mail”), except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw. Entrants under the age of 18 must obtain parental consent before entering.
  3. The prize draw is free to enter, and no purchase is necessary, however internet access is required. All entries must be submitted by clicking the link in the Email sent to you notifying you of this prize draw. Entries are limited to one per person.
  4. The opening date for entries is 12:00pm on 9 September 2020. The closing date of the prize draw is 23.59 on 16 September 2020. Entries received after this time will not be valid.
  5. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind; or proof of transmission as proof of receipt of entry to the prize draw.
  6. The Promoter will not accept prize draw entries that are completed by third parties or in bulk, have been altered, reconstructed, forged or tampered with, or are incomplete.
  7. One (1) winner will be chosen by random draw performed by a computer process on 15 September 2020 ("Draw Date").
  8. The winner will receive the prize of one (1) of four (4) Waterstones eGift book vouchers, each worth £25.
  9. The Waterstones eGift book voucher is subject to terms and conditions available to view at https://www.waterstones.com/help/gift-cards-and-vouchers/32
  10. The prize will be sent to each winner via email within seven (7) days of the winners responding to the Promoter in accordance with clause 13 below.
  11. Any costs incidental to the fulfilment of the prize (other than the delivery of such) are the responsibility of the winners.
  12. The winners will be notified by email (using details provided at entry) within fourteen (14) days of the Draw Date and will be provided with details of how to claim their prize. If the winner does not respond to the Promoter within fourteen (14) days of being notified by the Promoter, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
  13. The prize is non-exchangeable, non-transferable and no cash alternative is offered.
  14. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.
  15. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
  16. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.
  17. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
  18. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
  19. Personal data provided by you in entering this prize draw will be processed by the Promoter for the purpose of administering this prize draw. Entry to this prize draw will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
  20. Personal data supplied during the course of this prize draw may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
  21. In addition to the processing of personal data set out at clauses 20 and 21 above, personal data supplied during the course of this prize draw will be processed as set out in the promoter’s privacy policy https://www.crosscountrytrains.co.uk/privacy-policy. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
  22. The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

CrossCountry Nominate a Key Worker Hero Prize Draw December 2020 

  1. The promoter of this prize draw is XC Trains Limited of 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (the “Promoter”).
  2. The prize draw is open to all United Kingdom residents aged 18 years or over except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
  3. The prize draw is free to enter and no purchase is necessary, however internet access is required.
  4. All entries must be submitted by fully completing and submitting the online entry form on the Promoter’s webpage [https://www.crosscountrytrains.co.uk/keyworker-nominations]. The online entry form will request that you nominate an individual whom you believe should be a winner this prize draw because they are a ‘key worker’ (a “Nominee”).
  5. All Nominees must be aged 18 years or over.
  6. Entrants must provide their chosen Nominee’s name on the entry form and by entering this prize draw you are deemed to have obtained express consent from the Nominee that you can share this information with the Promoter.
  7. Only one entry per person is permitted and entrants can’t nominate themselves to be a Nominee.
  8. The opening date and time for entries is 10:00 am on Tuesday 8th December 2020. The closing date and time of the prize draw is 11.59 pm on the 13th December 2020. Entries submitted outside of this timeframe will not be valid.
  9. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
  10. There will be five Nominees selected to be the winners of this prize draw who will be chosen by random draw performed by a computer process on Thursday 17th December 2020 (the “Draw Date”).
  11. Each winning Nominee will receive one Fortnum and Mason food and drink hamper worth up to a maximum value of £200.
  12. Entrants will be notified that their Nominee has been selected as a winner by email (using the details provided on the entry form) no later than Monday the 21st December 2020. The entrant must then notify their Nominee that they have won and request that their Nominee contacts the Promoter directly using the contact details provided in the email notification attachment to find out how to claim their prize.
  13. When claiming their prize, winning Nominees may also be asked to provide proof that they are a key worker. Please see https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested#list-of-essential-workers-and-those-prioritised-for-testing-england-only for a comprehensive list of key worker roles .
  14. If, pursuant to condition 12, a winning Nominee does not respond to the Promoter to claim their prize and provide a postal address by the 29th December 2020 , then their prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
  15. The prize will be sent to each winning Nominee by post within fourteen days of a Winning Nominee claiming their prize and providing their postal address. Each winning Nominee is responsible for providing their correct postal address and the Promoter will not accept responsibility for any lost prizes and replacements cannot be sent.
  16. The prize is non-exchangeable, non-transferable and no cash alternative is offered.
  17. The Promoter reserves the right to substitute the prize with a prize of equal of greater value if circumstances beyond the Promoter’s control makes it necessary to do so.
  18. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
  19. The Promoter may request that participants and their winning Nominees participate in publicity. Please note this will only be done if you and your winning Nominee provide express consent to do so. Entry into this prize draw and acceptance of a prize is not conditional on this consent being provided.
  20. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winning Nominees to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within 4 weeks of the Draw Date stated in condition 10. If a Nominee objects to any or all of their surname, county being published or made available, they will need to contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
  21. Participants and winning Nominees are deemed to have accepted and agreed to be bound by these terms and conditions upon entry/claiming their prize respectively. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
  22. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.
  23. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winning Nominee or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Statutory rights are not affected.
  24. Personal data provided by you in entering this prize draw (including that of your chosen Nominee) will be processed by the Promoter for the purpose of administering this prize draw. Entry to this prize draw and the claiming of the prize by a winning Nominee will be deemed as yours and a winning Nominee’s consent to this processing. If you and/or your Nominee do not wish your personal data to be processed in this way, please do not enter this prize draw.
  25. The Promoter will store and process the name of any Nominee for the duration of this prize draw. In addition, the Promoter will store and process a winning Nominee’s contact details for the purposes of issuing prizes. Once each winning Nominee has been sent their prize, the Promoter will securely destroy all information relating to all Nominees.
  26. Any other processing of personal data (other than as set out at clauses 24 and 25 above) supplied during the course of this prize draw will only processed as set out in the promoter’s privacy policy (https://www.crosscountrytrains.co.uk/privacy-policy). Please also see condition 19 with regards to the announcement of winners. If you or your Nominee does not wish the personal data that you have both supplied to be processed in this way, please do not enter this prize draw.
  27. The prize draw shall be governed by English law, and the parties submit to the jurisdiction of the English courts.

Criteria for a key worker

  • all NHS and social care staff, including:
    • doctors, nurses, midwives, paramedics, social workers, care workers, and other frontline health and social care staff, including community pharmacists and their staff, students on clinical
    • placements, volunteers and unpaid carers
    • the support and specialist staff required to maintain the UK’s health and social care sector
    • those working as part of the health and social care supply chain, including producers and distributors of medicines, and medical and personal protective equipment
    • NHS Blood and Transplant frontline staff (blood donation staff, specialist nurses for organ donation, staff running therapeutic apheresis services in NHS hospitals)
    • those providing ancillary support to NHS workers (such as hotel accommodation for NHS staff)
    • personal care assistants
  • essential public services staff, including:
    • prisons, probation, courts and tribunals staff, judiciary
    • religious staff
    • charities and workers delivering critical frontline services
    • those responsible for the management of the deceased
    • journalists and broadcasters covering coronavirus or providing public service broadcasting
    • public health and environmental staff, such as specialist community
    • public health nursing
  • public safety and national security staff, including:
    • police and support staff
  • Ministry of Defence civilians, contractors and armed forces personnel (those critical to the delivery of critical defence and national security outputs and critical to the response to the coronavirus pandemic), including defence medical staff
    fire and rescue service employees (including support staff),
    National Crime Agency staff, those maintaining border security, prison and probation staff and other national security roles, including those overseas
  • British Transport Police and the Maritime and Coastguard Agency
    transport workers, including:
    • those who keep the air, water, road and rail passenger and freight transport modes operating during the coronavirus response
    • those working on transport systems through which supply chains pass
  • education and childcare workers, including:
    • support and teaching staff
    • social workers
    • specialist education professionals
  • critical personnel in the production and distribution of food, drink and essential goods, including:
    • those involved in food production, processing, distribution, sale and delivery
    • those critical to the provision of other essential goods, such as medical supply chain and distribution workers, and testing (such as PHE labs), and veterinary medicine
    • workers critical to the continuity of essential movement of goods
  • local and national government staff critical to the effective delivery of the coronavirus response, or delivering essential public services, such as the payment of benefits
  • public and environmental health staff, including in government agencies and arm’s length bodies
  • funeral industry workers
  • frontline local authority staff and volunteers, including:
    • those working with vulnerable children and adults, victims of domestic abuse, and the homeless and rough sleepers (and hotel staff supporting these groups)
    • voluntary sector organisations providing substance misuse treatment
  • utilities, communication and financial services staff, including:
    • staff needed for essential financial services provision (including but not limited to workers in banks, building societies and financial market infrastructure)
    • the oil, gas, electricity and water sectors (including sewerage)
    • information technology and data infrastructure sector and primary industry supplies to continue during the coronavirus response
    • essential staff working in the civil nuclear, chemicals, telecommunications (including but not limited to network operations, field engineering, call centre staff, IT and data infrastructure, 999 and 111 essential services), postal services and delivery, payments providers and waste disposal sectors

12 Days of Christmas- Prize Draw Terms and Conditions

  1. The promoter of these prize draws is XC Trains Limited of 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (the "Promoter").
  2. The prize draws are open to all UK residents aged 18 years or over except employees of the Promoter or its holding or subsidiary companies, their families, agents or any third party directly associated with administration of the prize draws.
  3. Each prize draw is free to enter but internet access and your own genuine personal Twitter account are required.
  4. There will be a total of twelve prize draws (one draw per day) taking place between the period 13th December – 24th December 2020 inclusive (the “Entry/Draw Dates”). Entries for each of the prize draws must be made between the hours of 09:00 and 13:00 hrs on each Entry/Draw Date. Entries received outside of these timeframes and dates will not be valid.
  5. To enter into a prize draw on any Entry/Draw Dates, simply follow the Promoter’s Twitter page (@CrossCountryUK) and retweet the post advertising each of the prize draws. Only one entry per person, per day is permitted.
  6. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction computer hardware or software failure, satellite, network or server failure of any kind.
  7. There will be one winner for each of the twelve prize draws. Each winner will be randomly selected by a computer process after 13:00 hrs on each of the respective Entry/Draw Dates.
  8. Each winner will receive the spot prize stated on the Promoter’s Twitter page (@CrossCountryUK) on that respective Entry/Draw Date.
  9. Any costs incidental to the fulfilment of the prize other than the delivery of such by post are the responsibility of the winners.
  10. Each winner will be announced by the Promoter on the Promoter’s Twitter page after 13:00 hours on the respective Entry/Draw Date and winners will be provided with details of how to claim their prize in this announcement. If a winner does not claim their prize before midnight on Sunday 31st January 2020 then the prize will be forfeited, and the Promoter will be entitled to select another winner in accordance with the process described above.
  11. The prizes will be sent to the winners by post within five (5) - ten (10) working days of the Promoter receiving the winner’s postal address. Winners are responsible for providing their correct postal address and the Promoter will not accept responsibility for any lost prizes and replacements cannot be sent.
  12. Prizes are non-exchangeable non- negotiable non- transferable, and no cash alternative is offered.
  13. The Promoter reserves the right to replace a prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control makes it necessary to do so.
  14. Any prizes fulfilled by a third party may be subject to additional terms and conditions, these will be made available to each winner when they claim their prize.
  15. The decision of the Promoter regarding any aspect of these prize draws is final and binding and no correspondence will be entered into about it.
  16. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable, copies of their winning entries, to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within 30 days of the last Entry/Draw Date stated in condition 4. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
  17. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry or refuse to award prizes to anyone in breach of these terms and conditions.
  18. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draws where it becomes necessary to do so.
  19. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up a prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
  20. Personal data provided by you in entering these prize draws will be processed by the Promoter for the purpose of administering the prize draws. Entry to these prize draws will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter these prize draws.
  21. Personal data supplied during the course of these prize draws will be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of a prize. Your personal data will be securely deleted by the third party once prizes have been fulfilled. If you do not wish your personal data to be processed in this way, please do not enter these prize draws.
  22. Any other processing of personal data (other than as set out at conditions 20 and 21 above) supplied during the course of these prize draws will only processed as set out in the promoter’s privacy policy https://www.crosscountrytrains.co.uk/privacy-policy. Please also see condition 16 with regards to the announcement of winners. If you do not wish your personal data to be processed in this way, please do not enter these prize draws.
  23. The prize draws are in no way sponsored, endorsed, or administered by or associated with Twitter and entrants hereby acknowledge and agree that Twitter has no liability whatsoever in respect of these terms and conditions nor the prize draws to which they relate.
  24. The prize draws shall be governed by English law, and the parties submit to the jurisdiction of the English courts.

Valentine’s Day 2021 - Prize Draw Terms and Conditions

  1. The promoter of these prize draws is XC Trains Limited of 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (the "Promoter").
  2. The prize draws are open to all UK residents aged 18 years or over except employees of the Promoter or its holding or subsidiary companies, their families, agents or any third party directly associated with administration of the prize draws.
  3. The prize draw is free to enter and no purchase necessary. But internet access or your own genuine personal Twitter account are required.
  4. All entries must be submitted by either;
  5. The opening date and time for entries is 10:00 am on Thursday 4th February 2021. The closing date and time of the prize draw is 11.59 pm on the 7th February 2021. Entries submitted outside of this timeframe will not be valid.
  6. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
  7. There will be five winners of this prize draw who will be chosen by random draw performed by a computer process on Monday 8th February 2021 (the “Draw Date”).
  8. Each winner will receive 1 x “Stein’s at Home Food Boxes – Stein’s at Home – The Lobster Menu” (https://shop.rickstein.com/collections/food-gifts/products/steins-at-home-the-lobster-menu) worth up to a maximum value of £100 (an alternative vegetarian option is available on request). The food boxes consist of a three course meal for two that can be prepared at home.
  9. The prize is subject to any terms and conditions imposed by rickstein.com and it is the responsibility of the winners to familiarise themselves with such.
  10. All entrants should familiarise themselves with any applicable allergen information in relation to their potential prize: https://shop.rickstein.com/collections/food-gifts/products/steins-at-home-the-lobster-menu#allergen-information and https://shop.rickstein.com/collections/steins-at-home-food-boxes/products/steins-at-home-the-vegetarian-menu#allergen-information.
  11. Any costs incidental to the fulfilment of the prize other than the delivery of such by post are the responsibility of the winners.
  12. Entrants will be notified if they have been selected as a winner by email (using the details provided on entry no later than Tuesday the 9th February 2021.
  13. If, pursuant to condition 13, a winner does not respond to the Promoter to claim their prize and provide a postal address by the 17th February 2021, then their prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
  14. The prizes will be sent to the winners by post within two (2) - three (3) working days of the Promoter receiving the winner’s postal address. Winners are responsible for providing their correct postal address and the Promoter will not accept responsibility for any lost prizes and replacements cannot be sent.
  15. Prizes are non-exchangeable non- negotiable non- transferable, and no cash alternative is offered.
  16. The Promoter reserves the right to replace a prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control makes it necessary to do so.
  17. The decision of the Promoter regarding any aspect of these prize draws is final and binding and no correspondence will be entered into about it.
  18. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable, copies of their winning entries, to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within 30 days of the Draw Date stated in condition 6. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
  19. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry or refuse to award prizes to anyone in breach of these terms and conditions.
  20. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draws where it becomes necessary to do so.
  21. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up a prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
  22. Personal data provided by you in entering these prize draws will be processed by the Promoter for the purpose of administering the prize draws. Entry to these prize draws will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter these prize draws.
  23. Personal data supplied during the course of these prize draws will be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of a prize. Your personal data will be securely deleted by the third party once prizes have been fulfilled. If you do not wish your personal data to be processed in this way, please do not enter these prize draws.
  24. Any other processing of personal data (other than as set out at conditions 22 and 23 above) supplied during the course of these prize draws will only processed as set out in the promoter’s privacy policy https://www.crosscountrytrains.co.uk/privacy-policy. Please also see condition 18 with regards to the announcement of winners. If you do not wish your personal data to be processed in this way, please do not enter these prize draws.
  25. The prize draw is in no way sponsored, endorsed, or administered by or associated with Twitter and entrants hereby acknowledge and agree that Twitter has no liability whatsoever in respect of these terms and conditions nor the prize draws to which they relate.
  26. The prize draws shall be governed by English law, and the parties submit to the jurisdiction of the English courts.

Mother's Day 2022 - Prize Draw terms and Conditions

  1. The promoter of this prize draw is XC Trains Limited of 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (the "Promoter").
  2. The prize draw is open to all UK residents aged 18 years or over except employees of the Promoter or its holding or subsidiary companies, their families, agents or any third party directly associated with administration of this prize draw.
  3. The prize draw is free to enter and no purchase necessary, however internet access and/or your own genuine personal Twitter, Facebook or Instagram account are required.
  4. All entries must be submitted by fully completing and submitting the online entry form on the Promoter’s webpage which can be accessed by either;

(a) clicking the URL link within the post advertising this prize draw on the Promoter’s Twitter page (@CrossCountryUK), Instagram page (@CrossCountrytrains) or Facebook page (http://www.facebook.com/CrosscountryTrains); OR

(b) clicking the URL link within the Promoter’s email sent on Friday 18th March 2022. Please note emails will only be sent to those individuals whom have previously signed up to receive marketing correspondence from the Promoter. If you have not signed up to receive marketing emails from the Promoter please enter using the method set out at condition 4a.

  1. Only one entry into this prize draw per person is permitted.
  2. The opening date and time for entries is 10:30 am on Friday 18th March 2022. The closing date and time of the prize draw is 11.59 pm on Sunday 27th March 2022. Entries submitted outside of this timeframe will not be valid.
  3. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
  4. There will be 5 winners of this prize draw who will be chosen by random draw performed by a computer process on Monday 28th March 2022 (the “Draw Date”).
  5. The prize for each winner will be one pair of standard tickets for a return journey with CrossCountry on the CrossCountry network (https://www.crosscountrytrains.co.uk/stations-destinations/route-map).
  6. Dates and times for rail travel are subject to availability and when claiming their prize in accordance with condition 12, winners must give the Promoter at least 10 wording days notice prior to the intended date of travel. All travel must be completed on or before [24 September 2022] and all travel is subject to the National Rail Conditions of Travel (http://www.nationalrail.co.uk/times_fares/46427.aspx).
  7. Any costs incidental to the fulfilment of a prize other than the delivery of such by post in accordance with these conditions are the responsibility of each winner.
  8. Entrants will be notified if they have been selected as a winner by email (using the details provided on entry) no later than Wednesday 30th March 2022. When notifying the winning entrant, the Promoter will issue a claim form which the winner must complete, specifying the intended dates of travel and return to the Promoter in order to claim their prize. It is each winner’s responsibility to ensure that they provide the correct details on the claim form.
  9. If, pursuant to condition 12, a winner does not respond to the Promoter to claim their prize by completing and returning their claim form by Wednesday 6th April 2022, then their prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
  10. The prize will be sent to each winners by post within 5 working days of the Promoter receiving that winner’s completed claim form. Winners are responsible for providing their correct postal address and the Promoter will not accept responsibility for any lost prizes and replacements cannot be sent. Prizes will not reach any winner before Sunday 27th March 2022.
  11. The prize is non-exchangeable non- negotiable non- transferable, and no cash alternative is offered.
  12. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control makes it necessary to do so.
  13. The decision of the Promoter regarding any aspect of this prize draw is final and binding and no correspondence will be entered into about it.
  14. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable, copies of their winning entries, to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within 30 days of the Draw Date stated in condition 8. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
  15. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.
  16. The Promoter reserves the right to hold void, suspend, cancel, or amend this prize draw where it becomes necessary to do so.
  17. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate any winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up their prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
  18. Personal data provided by you in entering this prize draw will be processed by the Promoter for the purpose of administering the prize draw. Entry to this prize draw will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
  19. Personal data supplied during the course of this prize draw will be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
  20. Any other processing of personal data (other than as set out at conditions 22 and 23 above) supplied during the course of this prize draw will only processed as set out in the promoter’s privacy policy https://www.crosscountrytrains.co.uk/privacy-policy. Please also see condition 18 with regards to the announcement of winners. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
  21. The prize draw is in no way sponsored, endorsed, or administered by or associated with Twitter, Facebook or Instagram and entrants hereby acknowledge and agree that Twitter, Facebook and Instagram have no liability whatsoever in respect of these terms and conditions nor the prize draw to which they relate.
  22. This prize draw shall be governed by English law, and the parties submit to the jurisdiction of the English courts.

Father's Day 2021

  1. The promoter of this prize draw is XC Trains Limited of 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (the “Promoter”).
  2. The prize draws are open to all UK residents aged 18 years or over except employees of the Promoter or its holding or subsidiary companies, their families, agents or any third party directly associated with administration of the prize draws.
  3. The prize draw is free to enter, and no purchase is necessary, however internet access is required. Your own personal Twitter, Facebook or Instagram account will also be required if entering using the method set out in condition 4b.
  4. All entries must be submitted by either:

    (a) Fully completing and submitting the online entry form on the Promoter’s webpage [https://www.crosscountrytrains.co.uk/fathers-day]; OR [https://www.crosscountrytrains.co.uk/fathers-day-existing]

    (b) Following the Promoter’s Twitter page (@CrossCountryUK), Instagram page (@CrossCountrytrains) or Facebook page (http://www.facebook.com/CrosscountryTrains) and clicking the URL link within the post advertising this prize draw; OR

    (c) Clicking the URL link within the Promoter’s email sent on Monday 7 June 2021. Please note emails will only be sent to those individuals who have previously signed up to receive marketing correspondence from the Promoter. If you have not signed up to receive marketing emails from the Promoter, please enter using the methods set out at condition 4a or 4b.

  5. Only one entry per person is permitted.

  6. The opening date and time for entries is 11:00 am on the 7 June 2021. The closing date and time of the prize draw is 11.59 pm on the 14 June 2021. Entries submitted outside of this timeframe will not be valid.

  7. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.

  8. There will be three winners of this prize draw who will be chosen by random draw performed by a computer process on 15 June 2021 (the “Draw Date”).

  9. Prizes will be split as follows:

    1. Two winners of a Virgin Experience with each of winner being able to choose of one of the following options:

    2. Football Stadium Helicopter Tour: (https://www.virginexperiencedays.co.uk/football-stadium-helicopter-tour-sp1); or

    3. Four course meal for Four with a bottle of fizz in a private dining pod at Craft, Birmingham: (https://www.virginexperiencedays.co.uk/four-course-meal-for-four-with-a-bottle-of-fizz-in-a-private-dining-pod-at-craft-birmingham); or

    4. Bristol Craft Beer Experience with boat trip, brewery tour and tastings for two: (https://www.virginexperiencedays.co.uk/bristol-craft-beer-experience-with-boat-trip-brewery-tour-and-tastings-for-two); or

    5. Sixty minute golf lesson with a Professional Golf Association professional: (https://www.virginexperiencedays.co.uk/60-minute-golf-lesson-with-a-pga-professional-sp1).

    6. One winner of a Fitbit Versa 2 (https://www.fitbit.com/global/uk/products/smartwatches/versa?sku=507BKBK);

    7. One winner of a family day out to Bear Grylls Adventure for up to four individuals (at least one of which must be an adult) including tickets for high ropes, snorkel and assault course activities (https://www.beargryllsadventure.com/) and four first class return rail tickets for travel to Birmingham to attend the experience using the Promoter’s rail network (https://www.crosscountrytrains.co.uk/stations-destinations/route-map). Dates and times for rail travel are subject to availability and the winner must give the Promoter at least ten working days’ notice prior to the intended date of travel. Travel must be completed within twelve months of the winner being notified of their win and is subject to the National Rail Conditions of Travel (http://www.nationalrail.co.uk/times_fares/46427.aspx).

  10. The prize values range from £100 - £250. The prizes are subject to any terms and conditions imposed by the prize provider and it is the responsibility of the winners to familiarise themselves with such.

  11. Any costs incidental to the fulfilment of the prize (other than the delivery of such) are the responsibility of each winner.

  12. Entrants will be notified if they have been selected as a winner by email (using the details provided on entry) within seven days of the Draw Date and must provide a postal address to claim their prize. If a winner does not respond to the Promoter to accept their prize within seven days of being notified of their win, then that winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.

  13. The prizes will be sent to the winners by post within seven working days of the Promoter receiving the winner’s postal address. Winners are responsible for providing their correct postal address and the Promoter will not accept responsibility for any lost prizes and replacements cannot be sent. 

  14. The prize is non-exchangeable, non-transferable and no cash alternative is offered.

  15. The Promoter reserves the right to substitute a prize with a prize of equal or greater value if circumstances beyond the Promoter’s control makes it necessary to do so.

  16. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

  17. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within four weeks of the Draw Date stated in condition 8. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

  18. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.

  19. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.

  20. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

  21. Personal data provided by you in entering this prize draw will be processed by the Promoter for the purpose of administering this prize draw. Entry to this prize draw will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.

  22. Personal data supplied during the course of this prize draw may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.

  23. Any other processing of personal data (other than as set out at clauses 21 and 22 above) supplied during the course of this prize draw will only be processed as set out in the promoter’s privacy policy (https://www.crosscountrytrains.co.uk/privacy-policy). Please also see condition 17 with regards to the announcement of winners. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.

  24. The prize draw is in no way sponsored, endorsed, or administered by or associated with Twitter, Facebook or Instagram and entrants hereby acknowledge and agree that Twitter, Facebook and Instagram have no liability whatsoever in respect of these terms and conditions nor the prize draws to which they relate.

  25. The prize draw shall be governed by English law, and the parties submit to the jurisdiction of the English courts.

‘Welcome Back’ Prize Draw July 2021

1) The promoter of this prize draw is XC Trains Limited of 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (the “Promoter”).

2) The prize draw is open to all UK residents aged 21 years or over except employees of the Promoter or its holding or subsidiary companies, their families, agents or any third party directly associated with administration of the prize draw.

3) The prize draw is free to enter, and no purchase is necessary, however internet access is required. Your own personal Twitter, Facebook or Instagram account will also be required if entering using the method set out in condition 4b.

4) To enter the prize draw, entrants will need to complete their details and answer the prize draw question stated on one of the online entry forms which will be made available via:

a) the URL link within the post advertising this prize draw on; 

  • the Promoter’s Twitter page (@CrossCountryUK), 
  • the Promoter’s Instagram page (@CrossCountrytrains); 
  • and the Promoter’s Facebook page (http://www.facebook.com/CrosscountryTrains)   
    Please note, for entries made via the method stated in this condition 4a, entrants will be required to be ‘following’ the relevant social media page;

and  

b) the URL link within the Promoter’s email sent on Thursday 29 July 2021. Please note emails will only be sent to those individuals who have previously signed up to receive marketing correspondence from the Promoter. If you have not signed up to receive marketing emails from the Promoter, please enter using  the method set out at condition 4a.

5) Only one entry per person is permitted.

6) The opening date and time for entries is 11:00 am on the 27 July 2021. The closing date and time of the prize draw is 11.59 pm on the 09 August 2021. Entries submitted outside of this timeframe will not be valid.

7) The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.

8) There will be one winner of this prize draw who will be chosen by random draw from all the entries correctly answering the prize draw question. The random draw will be performed by a computer process on 10 August 2021 (the “Draw Date”).

9)The winner will receive the following prize:

  • a meal for two people at Dishoom Birmingham (meal up to the value of £60, valid until 21 November 2021 excluding Bank Holidays, not available in conjunction with any other offer, normal booking policy applies, https://www.dishoom.com/birmingham/);
  • an overnight stay at Staying Cool Birmingham (one-bedroom apartment (Clubman) - sleeps 2 people in one king-size bed, at least one guest must be over 21, ID required on check-in, £50 pre-authorisation payment to be held on debit or credit card in the event the tuck shop facility in the room is used – if nothing is used this charge will be cancelled on departure, stay is valid until 21 November 2021, https://www.stayingcool.com/locations/birmingham/); and
  • two first class return rail tickets for travel to Birmingham New Street station using the Promoter’s rail network (https://www.crosscountrytrains.co.uk/stations-destinations/route-map). Dates and times for rail travel are subject to availability and the winner must give the Promoter at least ten working days’ notice prior to the intended date of travel. Outbound travel must be completed by 21 November 2021 and is subject to the National Rail Conditions of Travel (http://www.nationalrail.co.uk/times_fares/46427.aspx).

10) The prize is subject to any terms and conditions imposed by the prize provider and it is the responsibility of the winner to familiarise themselves with such. 

11) Any costs (including but not limited to those set out in condition 9b) incidental to the fulfilment of the prize (other than the delivery of such) are the responsibility of the winner.

12) Entrants will be notified if they have been selected as the winner by email (using the details provided on entry) within seven days of the Draw Date. When notifying the winning entrant, the Purchaser will issue a claim form which must be completed by the winner and returned to the Promoter via email to claim their prize. If the winner does not respond to the Promoter to accept their prize using the claim form within seven days of being notified of their win, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.

13) The prize will be sent to the winner by email within seven working days of the Promoter receiving the winner’s completed claim form. The winner is responsible for providing the correct details on the claim form and the Promoter will not accept responsibility for any lost prizes and replacements cannot be sent.

14) The prize is non-exchangeable, non-transferable and no cash alternative is offered.

15) The Promoter reserves the right to substitute a prize with a prize of equal or greater value if circumstances beyond the Promoter’s control makes it necessary to do so.

16) The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

17) The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of any major prize winner and, if applicable copies of their winning entries, to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within four weeks of the Draw Date stated in condition 8. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

18) Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.

19) The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.

20) Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

21) Personal data provided by you in entering this prize draw will be processed by the Promoter for the purpose of administering this prize draw. Entry to this prize draw will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.

22) Personal data supplied during the course of this prize draw may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.

23) Any other processing of personal data (other than as set out at clauses 21 and 22 above) supplied during the course of this prize draw will only be processed as set out in the Promoter’s privacy policy (https://www.crosscountrytrains.co.uk/privacy-policy). Please also see condition 17 with regards to the announcement of winners. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.

24) The prize draw is in no way sponsored, endorsed, or administered by or associated with Twitter, Facebook or Instagram and entrants hereby acknowledge and agree that Twitter, Facebook and Instagram have no liability whatsoever in respect of these terms and conditions nor the prize draw to which they relate.

25) The prize draw shall be governed by English law, and the parties submit to the jurisdiction of the English courts.

'Actives' Survey: Terms and Conditions

1. The promoter of this prize draw is XC Trains Limited whose correspondence address is 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (the “Promoter”).
2. The prize draw is open to all Great Britain residents in receipt of a “Actives Survey” email sent on behalf of the Promoter on 06/09/22 (the “E-mail”). Please note, the Email will only be sent to individuals whom have previously signed up to receive marketing correspondence from the Promoter.
3. The prize draw is not open to employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
4. Entrants under the age of 18 must obtain parental consent before entering the prize draw
5. The prize draw is free to enter, and no purchase is necessary however internet access is required.
6. To enter the prize draw you must fully complete the survey by following the link included in the E-mail and press submit to upload your completed survey. Entries are limited to one per person and surveys that have not been properly completed will not be entered into the prize draw.
7. The opening date for entries is 06/09/22. The closing date of the prize draw is 13/09/22. Entries received outside this time frame will not be valid.
8. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind
9. The Promoter will not accept prize draw entries that are completed by third parties or in bulk, have been altered, reconstructed, forged or tampered with, or are incomplete.
10. There will be one winner of this prize draw who will be chosen by random draw performed by a computer process on or around 15/09/22 (the “Draw Date”).
11. The winner will receive the prize of two First Class return rail tickets for travel on the Promoter’s rail network (further details are available at the following link: https://www.crosscountrytrains.co.uk/stations-destinations/route-map).
12. Dates and times for rail travel are subject to availability and when claiming their prize in accordance with condition 14, the winner must give the Promoter at least ten (10) working days notice prior to the intended date of travel. Outbound travel must be completed on or before 31/01/23 and all travel is subject to the National Rail Conditions of Travel (http://www.nationalrail.co.uk/times_fares/46427.aspx).
13. Any costs incidental to the fulfilment of the prize (other than the delivery of such to the winner in accordance with these terms and conditions) are the responsibility of the winner and the winner will be responsible for ensuring that they and any person travelling with them are available to travel on their chosen dates.
14. Entrants will be notified if they have been selected as the winner by email (using the details provided on entry) within seven (7) days of the Draw Date. When notifying the winning entrant, the Promoter will issue a claim form which the winner must complete, specifying the intended dates of travel and return to the Promoter to claim their prize. It is the winner’s responsibility to ensure that they provide the correct details on the claim form.
15. If the winner does not respond to the Promoter to accept their prize within seven (7) days of being notified of their win by completing and returning the claim form, then the winner’s prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process set out above.
16. The prize will be sent to the winner via email within seven (7) days of the Promoter receiving the winner’s completed claim form.
17. The prize is non-exchangeable, non-transferable and no cash alternative is offered.
18. The Promoter reserves the right to substitute the prize with a prize of equal of greater value if circumstances beyond the Promoter’s control makes it necessary to do so.
19. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
20. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.
21. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.
22. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
23. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of any major prize winner and, if applicable copies of their winning entries, to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within four weeks of the Draw Date stated in condition 10. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
24. Personal data provided by you in entering this prize draw will be processed by the Promoter for the purpose of administering this prize draw. Entry to this prize draw will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
25. Personal data supplied during the course of this prize draw may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
26. In addition to the processing of personal data set out at clauses 24 and 25 above, personal data supplied during the course of this prize draw will be processed as set on in the promoter's privacy policy (https://www.crosscountrytrains.co.uk/privacy-policy). Please also see condition 23 with regards to the announcement of winners. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
27. The prize draw shall be governed by English law, and the parties submit to the jurisdiction of the English courts.

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