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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

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What address do I send my unused tickets to for a refund?

If your point of purchase was CrossCountry, then send your unused tickets to:

CrossCountry Trains Refunds
PO Box 23972
Edinburgh
EH3 5DA

Remember, when returning unused tickets to us, we recommend you send them recorded delivery as we are unable to process refunds unless we receive the tickets.

Please note, if your tickets are unused then you will have to contact the point of purchase.

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