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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

What if my mobile phone battery has run out when I board the train and I can't show my M-ticket?

Your mobile phone must be able to display the ticket on your phone screen. If your phone battery has died, you will be unable to retrieve your mobile ticket. Therefore, you will have to purchase a new ticket for the journey you wish to make.

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