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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

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What if my Smartcard stops working?

If your Smartcard stops working, staff at stations or on the train should be able to see if they can read the card using their devices. If they're unable to assist, please call our Smartcard Support Team on 0371 244 2389.

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