What should I do if I have not received my booking confirmation?
Within two hours of making a booking you should receive a confirmation e-mail. If you haven't received this e-mail and you were signed in when making the booking, then please first check that the e-mail address we have stored is correct by signing into My account and clicking on Update personal details.
Recently, there has been a large increase in SPAM/Junk mail which has made some e-mail service providers to put tighter controls on their SPAM filters. We occasionally receive notification that genuine e-mails we have sent to our customers have been incorrectly blocked in this way.
To ensure that you are able to receive all e-mails we send, please make sure that our address firstname.lastname@example.org is listed as a safe sender and not in a blocked mail list.
Confirmations are not essential for travel as the same booking information can be found online by signing into My account and clicking on Order status and refund applications.
Note that you would need to have been signed in when making the booking for these details to be stored against your account.
If you have made your booking without signing in, then you will need to contact our Social Media Team or customer relations on 03447 369 123 (Option 3).← Back to customer service