Skip to content Skip to footer

We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

What should I do if I have not received my tickets?

Please allow sufficient time for your ticket to be delivered. We recommend:

  • Allow up to seven working days from the date of purchase for International post
  • Allow five working days from the date of purchase for First class post.
  • Allow 48 hours from the time of purchase for Next day delivery.
    Wait until 17.00 for same day delivery.

If your tickets are still not delivered then please call our customer support team on 0371 244 2389 (7 days a week, 08:00 to 17:00) 

For more details about your booking, delivery address and personal details please visit the My account section of our website.

← Back to customer service

Was this answer useful?