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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

What should I do if there is a problem collecting my tickets from a Self-service ticket machine?

As part of the agreement to provide Self-service tickets the station is responsible to assist with the collection if a customer is unable to collect their tickets from a machine.

As we don't manage or operate any stations the first point of contact would be via member of staff at the station you are at.

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