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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

What ways can I contact you?

Existing bookings:
For help with a booking you have already made, please contact:
Call Web Support on 0371 244 2389 (Option 3).
Text phone booking support on 0844 811 0126

Booking a new journey:
For help making a new booking:
Call booking support on 0844 811 0124
(Calls to this number are charged at 7p per minute, phone networks may charge an additional fee)
Text phone booking support on 0844 811 0126

E-mail us:
If you would like to email us, please complete our general enquiries form. We aim to respond within 10 working days.

Social Media:
You can contact for a quicker response on Facebook and Twitter 7 days a week, 24 hours per day (except Christmas Day and Boxing Day when we are closed).

By Phone:
You can contact our Customer Relations Team on 03447 369 123 (Option 3).

Please be aware that from 14 March 2021, Customer Relations will be changing the hours of operation to ensure we continue to be available for our customers.
Our new hours will be as follows:

Opening hours:

Monday - Friday: 08:00-18:00

Saturday - Sunday: 08:00-16:00

Travel Assistance with JourneyCare:
We're here if you need extra help when making your journey. You can find information about JourneyCare on the Travel Assistance page.
To book travel assistance, please contact the JourneyCare team.
Call JourneyCare on 0800 030 9224 
If you use a textphone, you can contact us on 0800 030 9230

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