Where can I find my ticket collection reference?
When you buy tickets online that are to be collected from a Self-service ticket machine you will be given a ticket reference which you need when collecting your tickets. This reference is displayed:
in the booking confirmation e-mail we send you.
by logging into My account and clicking on 'Order status and refund applications'
Note: The credit/debit card used to make the booking is required when collecting the ticket at the station.