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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

Where can I find my ticket collection reference?

When you buy tickets online that are to be collected from a Self-service ticket machine you will be given a ticket reference which you need when collecting your tickets. This reference is displayed:

in the booking confirmation e-mail we send you.
by logging into My account and clicking on 'Order status and refund applications'

Note: The credit/debit card used to make the booking is required when collecting the ticket at the station.

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