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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

Where is my booking information stored / saved for tickets purchased on the mobile site?

We will send you an e-mail confirming the details of your booking.

Tickets purchased on the mobile site are not yet available in the My account section of our website.

You will need the reference number to change or cancel your booking when applicable.

When collecting your tickets at the station you will need the ticket collection reference and the card used to make the payment to do so.

However, if at any stage of the journey you experience any problems with your ticket, please feel free to call us on 0371 244 2389.

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