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We are deeply saddened to hear about the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family at this very sad time. Visit the Royal website for more information.

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Why have I not received a full refund for tickets I purchased when I left my Season ticket at home?

If you have applied for a refund on tickets purchased because you could not produce your Season ticket at the time of travel, fares are refunded as follows:

  • First Occasion - Full refund (no administration fee is charged)
  • Second Occasion - Refund less administration fee (£10.00)
  • Third and any subsequent occasion in a 12-month period - No Refund.

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