Why is my train crowded?

We run as many trains as we can on the railway infrastructure. We adjust our timetables and the number of carriages where we can to reduce overcrowding, and we are continuing to develop and improve both our train fleet and our network to improve things further. 

Trains can be busier than usual for a number of reasons. An earlier cancellation, for instance, will mean the next service will have more passengers than usual. Sometimes, trains have fewer carriages than usual because we have had to temporarily withdraw a set for emergency repairs.